Field Applications Scientist, India

Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. 

The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. 

With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.

We are looking for a highly driven and motivated individual to join the Applications Support team as a Field Applications Scientist in India. The role is highly technical and involves providing pre-sales activities, including presentations, seminars and technical calls. The Field Applications Scientist (FAS) will be supporting customers in all stages of the technology, including experimental design, use of ONT's software and data analysis. 

The Details...

Reporting to the Field Applications Manager, this exciting and challenging role involves collaborating closely with the sales team to provide a high-quality level of technical expertise, consultancy and representation for Oxford Nanopore Technologies Ltd.'s products, ensuring the successful application of the products to customers' research. The successful candidate will be working to strengthen the company's relationship with scientists encouraging them to view ONT as the preferred supplier of solutions for their work.

Other responsibilities include:

• Working with the sales team to provide high quality, effective technical expertise to customers and prospective customers in territories, and provide effective back-up technical support to other regions through a detailed knowledge of ONT's products and effective communication of applications related to these products
• Providing specialized expertise to assist with sophisticated and technical customer inquiries and in addition, providing technical advice focusing on ONT's technology and interacting with the Technical Support and Customer Solutions Departments as required
• Participating in the organisation and running of seminars, exhibitions and similar "on-site" activities at key accounts and congresses in the relevant territories
• Managing key customer relationships from a technical perspective to ensure success using Oxford Nanopore products 
• Tracking, recording and documenting relevant information from all technical enquiries from customers into the CRM
• Monitoring the competition and market development and reporting findings

What We're Looking For...

• A relevant PhD or equivalent experience in life sciences or in a commercial environment. Commercial experience should be in a support or customer facing role. 
• A proven background of lab experience with shown knowledge and understanding of genetics, molecular biology, cell biology and related fields
• You'll also have a detailed understanding and practical experience with novel experimental design, appropriate sample preparation methodologies (DNA isolation, fragmentation etc.) and appropriate analysis leading to new ways of measuring biological phenomena. 
• The ability to work in a fast-paced, multi-tasking environment with the ability to effectively work on and handle many priorities at one time. 
• Communication and interpersonal skills are a key strength, and you have the technical proficiency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; and to provide information back to customers in an effective, courteous, positive and professional manner. 
• You're able to work optimally both with internal departments and internationally, and proficiency in other languages would be advantageous.
• You're a confident presenter and comfortable presenting, teaching or training other scientists and have excellent troubleshooting, writing and editing skills. 
• You're a proficient user of Microsoft Office and ideally will have used SalesForce or a similar CRM database. 
• If you're also proficient with data visualisation and analysis techniques and programming languages such as R, Python (Numpy, Pandas), this would also be advantageous.

Frequent travel is expected as part of this role.

If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

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