Data/ETL Support Lead

3 days ago

Hyderabad, Telangana, India 78ecf9f9-d89d-4587-b6f2-2139b95b5ea0 Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Summary:

We are seeking a seasoned Support Lead to take full ownership of our L2.5 Data/ETL Operations. This role demands a proactive leader who can manage real-time ETL support, drive root cause analysis, and implement preventive automation strategies. The ideal candidate will be a hands-on expert in ETL tools and SQL Server, with a strong track record in incident management and team leadership.

Shift: Evening

Roles and Responsibilities:

  • Coordinate and manage ETL support incidents and escalations with full ownership of the L2.5 support model.
  • Oversee real-time monitoring and detection of failed jobs, incomplete data, and orchestration issues using ETL logs and workflow monitors.
  • Drive immediate triage, reruns, and validation of failed processes to minimize business impact.
  • Lead root cause analysis (RCA) and ensure implementation of long-term corrective actions.
  • Develop preventive automation scripts and controls to auto-restart jobs or alert upstream dependencies.
  • Track and report key performance metrics including job success rates, downtime reduction, and RCA closure.
  • Maintain and document corrective actions, RCA reports, and process improvements in the knowledge base.
  • Ensure SLA adherence and provide regular status updates to stakeholders and leadership.
  • Collaborate effectively with client teams and offshore/onshore counterparts.
  • Mentor and lead L2.5 support engineers, promoting continuous improvement and accountability.

Required Skills & Qualifications:

  • Strong hands-on experience with:

  • SSIS

  • Informatica PowerCenter 10.5.1

  • Informatica IICS

  • Proficiency in SQL Server , including:

  • T-SQL

  • Agent jobs

  • Stored procedures

  • Familiarity with monitoring tools such as:

  • SQL Agent

  • Informatica Console

  • Email/Slack alert systems

  • Excellent leadership, coordination, and communication skills.

  • Proven ability to manage teams, track performance, and ensure SLA compliance.
  • Strong analytical skills with expertise in RCA documentation and reporting.

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