Desktop Support Engineer

Role & responsibilities

Field Services support Engineers primary responsibility is to provide support to an organizations IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries

1. To support daily technical support activities for computers & all other end point devices

2. Update the support ticket with the progress

3. To set up and test desktop computer peripherals

4. To perform the system changes adhered to organizational policies

5. Conduct remote desktop troubleshooting to en

6. Maintain technical documentation in association with other functional departments

Preferred candidate profile

1. Good verbal & written communication skills

2. Time management

3. Ability to collaborate and work in a team

4. Decision making

5. Problem solving

6. Planning, organizing & prioritizing

7. Active listening skills