Technical Solution Program Manager

Microsoft's Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI CSCP's vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.

Cloud Manufacturing Operations and Fulfillment (CMOF) organization within CSCP manages business operations performance and supplies hardware to the datacenters. Well-defined and executed supply chain management ensures reliable, on-time performance and optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Drives deep analysis of deployment progress, blockers, and incidents by leveraging existing tools, reports and creating new reports and dashboards through Microsoft based tools (e.g. Power BI)
  • Develops a deep understanding of the workflows in the system as well as the actual work required by data centers and engineering groups. Leads initiatives to enhance processes and drive standardization against mainstream deployments.
  • Ownership of metrics and analytics that show the performance of the deployments against goals.
  • Project managing deployments including servers, network, storage, and supporting infrastructure.
  • Owns hitting specific cycle time and lead-time goals regarding delivery of the capacity throughout the process.
  • Drives deep analysis of deployment progress, blockers, and incidents by leveraging existing tools, reports and creating new reports and dashboards through Microsoft based tools (e.g. Power BI)
  • Makes data-driven decisions and speaks to key stakeholders in terms of data-driven stories.
  • Utilizes enhanced tooling, reports and dashboards to drive daily and weekly triage of blockers in the system as well as predictive indicators for demand to be on track.
  • Develops and drives strategies to manage deployment demand through the workflow management system in alignment with organizational goals related to throughput and cycle time.
  • Drives process standards and common methodologies for various physical and logical deployment activities such as network cabling installation, procurement, docking coordination, network provisioning, etc.
  • Collaborates closely with data center PM's and Engineering groups as a part of process enhancements.
  • Develops engineering requirements and collaborates with partner software engineering teams to develop automation within the deployment process.

Minimum qualifications:

Bachelor's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 2+ years experience in Engineering, Operations, Project Management, or Programming OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred qualifications:

• 5+ years industry experience in enterprise process engineering in complex cross functional matrixed environments, engineering program management, and Infrastructure deployment operations

• BS or MS in Engineering or Computer Science or Supply Chain or equivalent experience

• 3+ years industry experience in product/process Design for Excellence with emphasis on operational optimization at scale

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.