Senior Engineer Product Delivery

Job Overview

Implementation engineer & technical specialist working with strategic clients of AppsOne

Must Have Requirements

- Must have hands on experience, preferably a part of it in the IT Management / Application Performance Management area

- Should have hands on experience in one of the Unix based operating systems - Linux, AIX, Solaris & HPUX

- Must have hands on experience in Docker, Cassandra

- Must have hands-on experience in using popular APM tools

- Must have hands-on experience in Tomcat or JBoss or WebSphere or WebLogic

- Should be familiar with basic tasks of any one of the databases such as MySQL, Oracle, MSSQL Server

- Must be able to write independently and trouble-shoot scripts in Shell / Bash / Perl / SQL

- Should be able to create and run basic database SQL queries or Stored Procedures or Oracle Replication

- Basic System Administrator skills (shell scripting / automation)

Overall Skills Needed

- Good to have exposure to Flink or any other stream processing framework

- Good to have exposure to AI / ML

- Good to have knowledge of Nomad, Consul, Couchbase, KeyCloak, HAProxy

- Bachelor's Degree in Engineering (Computer Science, Electronics) and above, Or Master's Degree in Computer Applications (MCA)

- Exposure to 1 or more of the following business domains (Must have had a client in any of the domains, in the career history): Banking / Ecommerce / Manufacturing

- Must be able to gather requirements from customers and translate it into clear SOW documents

-Experience in Windows Server operating system and administration skills is an added advantage

-Experience working on distributed enterprise software products

-1-2 years of experience in customer-facing positions as a professional services consultant or implementation engineer

-Prior development background in J2EE or .Net stack is a strong plus

Key Responsibilities & Outcomes

- Develop a deep understanding of the AppsOne solution suite and its capabilities through training and hands-on experience

- Understand & document client application landscape and infrastructure

- Get details of known application, infrastructure outages and pain points

- Understand customers' requirements and translate them to specific monitoring requirements

- Review the plan and get sign-off from the client project manager

- Hands-on implementation and configuration of AppsOne to monitor the client Applications & infrastructure

- Ensure on time delivery of tasks and completion of AppsOne implementation milestones

- Analyse the alerts and issues identified by AppsOne to prepare a detailed Root Cause Analysis report

- Fine tune AppsOne configuration based on analysis of alerts

- Provide insights to Client on changes, enhancements required in their infrastructure based on analysis of AppsOne alerts

- Train client / Appnomic monitoring team on features of AppsOne and using it to proactively monitor performance in their environment as well as use the product to identify bottlenecks as needed

- Document best practices in deploying AppsOne in customer environments

- Track the support requirements and interface with the AppsOne support team for quick resolutions

- Manage the AppsOne patch updates and upgrades on an ongoing basis

- Ensure and document full deployment of AppsOne product in client's environment

- Continuously monitor and improve the deployments

- Troubleshooting configuration/environment/application server issues

- Lead regular meetings with clients and internal stakeholders

- Provide feedback to engineering and product management team to improve features of the product and packaging

Scale of Operations

Strategic clients of AppsOne