Senior Officer Patient Care

2 days ago


Dombivli, Maharashtra, India Jupiter Hospital Full time
  1. Daily Bill Destructions 
    • Ø  Make sure that every patient will get daily bill.
    • Ø  Any quires related to billing resolved it and has to communicate to patient / relative.
    • Ø  Counseled patient / relative for outstanding protocol.
  1. Coordinate the Discharge Formalities 
    • Ø  Take discharges tentative discharge list from RMO's floor. 
    • Ø  Start discharge formalities once it gets conformed by floor RMO and get complete with in 30 mints.
    • Ø  Checked  with Staff nurse that all unused medicine has to be return to pharmacy  
    • Ø  Checked that Discharge summary has to be ready.
    • Ø  Completes all the billing entries.
    • Ø  Checked form OT, Blood Bank, pathology, radiology ( if any entries pending)
    • Ø  Put discharge notification. 
    • Ø  Cash Patient - Guide the  relative for billing settlement to customer support
    • Ø  TPA Patient - checks the statues with the TPA Department and explain patient for waiting time, other formalities etc.
    • Ø  Keep Report file ready for hand over once he/ she settled the bill. With pending report slip.
    • Ø  Intimate RMO to explain the summary 
    • Ø  Intimate Nurse for IV Line removal, etc.
  1. Answered the Patient's / relative quires 
    • Ø  Understand the patient's / relative's problem, quires, issues.
    • Ø  Explain them procedure/ protocol if any confusion( as per the guide lines)
    • Ø  If any complaint - understand and try to solve it. Give patient proper explanation, make assured that complaint resolved. If it is not in the capacity escalated the issue to the Seniors ( Executive, floor Manager, RMO in charge , Nurse Manger, Billing Manger)Escalation of the issue has same day (as early as possible)


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