Senior IT Support Engineer

5 days ago


Bengaluru, Karnataka, India TTK Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role: Senior Associate IT Support Educational

Qualification: Diploma / Graduate in any discipline

Experience: 5+ Years

Location: Bangalore

Shift: General

Summary: The Senior IT Support Engineer (L2) is responsible for providing second-level technical support, managing daily escalations, and ensuring IT operations align with security standards like ISO27001. This role demands strong experience across AD servers, Office365, Google Workspace, VDI systems, MDM/AV tools, and foundational networking.

Key Responsibilities


• Act as escalation point for L1 issues; troubleshoot and resolve complex incidents across domains like AD, O365, Google Workspace, and VDI.


• Manage user provisioning and administration in Active Directory, Exchange, and Google Workspace.


• Configure, troubleshoot, and maintain virtual desktop infrastructure.


• Administer MDM solutions and antivirus tools; manage patching and policy application.


• Support basic network infrastructure (VPN, switching, routing, DHCP, DNS).


• Implement and sustain compliance with ISO27001 controls as part of daily operations. Responsibilities may include documentation maintenance, internal audits and risk assessment coordination.


• Collaborate on escalation processes, including vendor and L3 handoffs, and maintain knowledge base articles for recurring issues.


• Ensure all incidents and service requests are logged and tracked through ticketing systems, adhering to SLAs and escalation protocols.


• Mentor junior support staff and assist in creating troubleshooting guides, KB documentation, and escalation workflows. Qualifications & Skills


• Experience: 3-5 years in IT support or L2 escalation roles experience with compliance standards is a strong plus

Note: Preferably for the male candidates



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