Senior IT Support Engineer
5 days ago
Role: Senior Associate IT Support Educational
Qualification: Diploma / Graduate in any discipline
Experience: 5+ Years
Location: Bangalore
Shift: General
Summary: The Senior IT Support Engineer (L2) is responsible for providing second-level technical support, managing daily escalations, and ensuring IT operations align with security standards like ISO27001. This role demands strong experience across AD servers, Office365, Google Workspace, VDI systems, MDM/AV tools, and foundational networking.
Key Responsibilities
• Act as escalation point for L1 issues; troubleshoot and resolve complex incidents across domains like AD, O365, Google Workspace, and VDI.
• Manage user provisioning and administration in Active Directory, Exchange, and Google Workspace.
• Configure, troubleshoot, and maintain virtual desktop infrastructure.
• Administer MDM solutions and antivirus tools; manage patching and policy application.
• Support basic network infrastructure (VPN, switching, routing, DHCP, DNS).
• Implement and sustain compliance with ISO27001 controls as part of daily operations. Responsibilities may include documentation maintenance, internal audits and risk assessment coordination.
• Collaborate on escalation processes, including vendor and L3 handoffs, and maintain knowledge base articles for recurring issues.
• Ensure all incidents and service requests are logged and tracked through ticketing systems, adhering to SLAs and escalation protocols.
• Mentor junior support staff and assist in creating troubleshooting guides, KB documentation, and escalation workflows. Qualifications & Skills
• Experience: 3-5 years in IT support or L2 escalation roles experience with compliance standards is a strong plus
Note: Preferably for the male candidates
-
Senior Software Engineer, Platform
2 days ago
Bengaluru, Karnataka, India vaga para Senior Software Engineer, Platform na Headout Full time ₹ 12,00,000 - ₹ 24,00,000 per yearWhy Headout?We're a rocketship: 9-figure revenue, record growth, and profitableWith $130M in revenue, guests in 100+ cities, and 18 months of profitability, Headout is the fastest-growing marketplace in the travel industry, and we're just getting started. We've raised $60M+ from top-tier investors and are building a durable company for the long term —...
-
Senior Technical Support Engineer
5 days ago
Bengaluru, Karnataka, India Broadcom Full time ₹ 80,00,000 - ₹ 2,00,00,000 per yearJob Description:VMware Cloud Foundation (VCF) Division OverviewThe VMware Cloud Foundation Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria,...
-
Senior Cloud support Engineer
10 hours ago
Bengaluru, Karnataka, India Oracle Full time ₹ 6,00,000 - ₹ 18,00,000 per yearApplicants are required to read, write, and speak the following languages: EnglishDescription of the roleAs a Senior Cloud Support Engineer, you will be the technical interface to customers, for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Have an understanding of all Oracle products in their...
-
Senior Support Engineer
2 days ago
Bengaluru, Karnataka, India Botsync Full time ₹ 5,00,000 - ₹ 10,00,000 per yearAbout CompanyAt Botsync, we aim to build more accessible and simplified automationsolution and to be the partner of choice for intralogistics automation. With our syncOSsoftware integrator tool and MAG AMR platform, we provide an intelligent end-to-endintegrated automation solution for factories and warehouses. Our solutions enablecompanies to implement...
-
Senior Cloud Support Engineer
6 days ago
Bengaluru, Karnataka, India CDW Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout the Job:As a Senior Cloud Support Engineer, you will provide front-line AWS support for Mission Cloud customers. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases. You will ensure customers feel heard and hold AWS to a high standard...
-
Senior Product Support Engineer
7 days ago
Bengaluru, Karnataka, India FinacPlus Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSenior Product Support EngineerWe provide virtual business process services to overseas clients and this position is to be part of the dedicated team which provides mortgage back-office services and software product development to Toorak Capital Partners from Mortgage Finance Industry.About Toorak CapitalToorak Capital Partners ("Toorak") is an integrated...
-
Senior AV Design Engineer
2 days ago
Bengaluru, Karnataka, India Brilyant IT Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionDescriptionWe at Brilyant are hiring for a Senior AV Design Engineer (CTS-D) to lead the design, engineering, and documentation of complex, integrated audiovisual systems. The ideal candidate will have strong technical expertise in AV architecture, deep knowledge of AVIXA/CTS-D standards, and a passion for creating scalable, high-quality designs...
-
senior engineer support
7 hours ago
Bengaluru, Karnataka, India Amadeus Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob TitleSENIOR ENGINEER SUPPORTSummary of the RoleIn this role, you'll support and maintain hardware and software systems, resolve technical incidents, and collaborate with internal and external teams to ensure smooth IT operations. You'll also contribute to continuous improvement by recommending enhancements to tools and processes.In This Role...
-
Senior Product Support Engineer
5 days ago
Bengaluru, Karnataka, India Acceldata Full time ₹ 12,00,000 - ₹ 36,00,000 per yearPosition Summary:We are seeking aSenior Product Support Engineer - Hadoop SME (Subject Matter Expert)who will be responsible for designing, optimising, migrating and scaling Hadoop and Spark-based data processing systems. This role involves hands-on experience with Hadoop and other core data operations, focusing on building resilient, high-performance...
-
Freelance Senior QA Engineer
7 hours ago
Bengaluru, Karnataka, India Flexing It® Full time ₹ 10,00,000 - ₹ 15,00,000 per yearOur client, a British footwear and clothing brand is looking to engage with Senior Quality Assurance Engineer.Roles & ResponsibilitiesLead the QA lifecycle for digital commerce initiatives , developing and executing detailed test plans and test cases for platforms such as SAP Hybris Commerce, Magento, Salesforce Commerce Cloud, and similar systems.Perform...