ORM & Social Media Executive- Freshers

1 week ago


Pune, Maharashtra, India UniAthena Full time US$ 40,000 - US$ 80,000 per year

We are seeking an enthusiastic Online Reputation Management (ORM) Executive to help monitor and maintain UniAthena's online image. This role is ideal for freshers or candidates with up to 2 years of experience who are eager to start a career in digital brand management and customer engagement.

Key Responsibilities:

  • Monitor brand mentions, reviews, and feedback across social media, search engines, and other online platforms.
  • Respond to customer queries, comments, and reviews promptly and professionally.
  • Identify and escalate potential issues or negative feedback to the relevant team.
  • Support the implementation of strategies to enhance positive brand sentiment.
  • Maintain records of customer interactions and feedback trends.
  • Assist in preparing ORM reports and performance summaries.

Skills and Qualifications required:

  • Bachelor's degree in Marketing, Communications, Business, or related field (preferred).
  • Good written and verbal communication skills in English.
  • Basic knowledge of social media platforms and online engagement practices.
  • Willingness to learn ORM tools like Google Alerts, Brandwatch, or simila


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