Program Manager
3 days ago
Job Title:
Program Manager- CTO's Office
Location:
Bengaluru (Work from office)
Job Type:
Full-time
Experience:
2+ years
About Company:
Kapture CX is an AI-native customer experience platform trusted by 1,000+ enterprises across 18 countries. Our platform helps businesses unify customer interactions at scale, combining Agentic AI with industry-specific workflows to deliver faster, smarter, and more personalized support. We work across industries such as Retail, BFSI, Travel, Energy, and Consumer Durables, offering solutions like advanced self-serve, AI-assisted agent tools, real-time insights, and workforce experience platforms. Founded in 2011 and headquartered in Bangalore, we also have offices in Mumbai, Delhi/NCR, Indonesia, Singapore, UAE, and USA.
Primary Responsibilities
- Coordinate and oversee CTO Office strategic initiatives and roadmap projects in India. This would relate, but not limited to, emerging technology, architecture and transformation.
- Act as a confidante & trusted advisor on all strategic deliverables for Technology group in India
- Track strategic initiatives by monitoring progress towards meeting goals, analyzing data, ensuring follow-through on the part of key contributors, and sustain momentum needed to drive these initiatives.
- Oversee consistent & timely delivery of Projects with superior quality, by ensuring that planning, change management, training and quality management are properly addressed and monitored.
- Proactive identification of roadblocks that could affect the successful execution of the Technology Roadmap. This responsibility involves elevating specifics about which the management should be aware and framing/positioning ideas to resolve the problem/mitigate the risk.
- Coordinate and oversee the annual planning process for the Technology group from an operational and budgetary perspective.
- Develop effective partnerships and work collaboratively with other business unit heads / Vertical leads / functional leaders
- Participate in the professional development of Engineering Team in India by demonstrating inclusive leadership, effectively guiding for superior performance and being a role model in the pursuit of excellence.
Desired Candidate Profile:
- Leadership profile with experience in management and driving results in a Technology / Product intensive environment.
- Good understanding of technology landscape which can be used to drive strategic and operational results while ensuring key stakeholders are onboard
- Extensive experience in advising top executives on strategic and organizational matters
- Demonstrate energy and dedication, be goal-oriented and self-sufficient, and should have proven ability to work effectively in a matrix environment.
- Fosters a climate conducive to establishing positive working relationships with teams & peers.
- Highly competent and detail-oriented in executing tasks - motivated self-starter with the ability to manage multiple priorities and a significant volume of diverse tasks while consistently delivering high quality work
- Superior time management/organizational skills including appropriate sense of urgency and proactive approach
- Excellent written and verbal communications skills required. Must be able to easily grasp and communicate complex ideas
- Outstanding analytical and quantitative skills
- Ability to think strategically and creatively
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