Traval Consultant

Company Description

Rayna Tours and Travels, an ISO-certified company established in 2006, is a leading tour operator in the UAE, recognized globally for its tailored travel management services. Headquartered in Dubai, with branches in Abu Dhabi, Sharjah, Singapore, Malaysia, and Pune (India), as well as over 70 travel outlets in Dubai, Rayna Tours offers unparalleled expertise in leisure and business travel. Being a proud recipient of the TripAdvisor Excellence Award, the company operates with professionalism, transparency, and competitive pricing. Rayna Tours delivers specialized services through its diverse subsidiaries, ranging from destination management to luxury desert camps, and IT solutions for the travel industry.

Roles and Responsibilities:

We are looking for an experienced or Fresher's' travel sales staff. An ideal candidate must be energetic, dynamic, and have a can-do attitude, must have pleasing and persuasive personality. Your primary responsibility is to assist customers with their travel plans, sell travel products and services.

Ø Handle and respond to customer enquiries through phone, online chat and/or e-mails.

Ø Have an extensive knowledge of the travel products and services that you are selling, such as the destinations, tours, hotels, activities, and other travel-related services.

Ø Responsible for making reservations and bookings for customers.

Ø Handle and respond to customer complaints through phone, online chat and/or e-mails.

Ø Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.

Ø Meet sales targets set by your sales head.

Ø Maintain a positive, empathetic and professional attitude towards customer.

Ø Enter, update and maintain records of all bookings and payments, prepare invoices, and follow up with customers as required.

Ø Keep updated with company procedures and processes.

Ø Share customer feedback with relevant departments for further improvements.

Qualifications:

·     Fresher's or minimum 1- year experience in the travel and tourism Industry.

· Strong written and verbal communication skills to communicate clearly and effectively with our customers.

·  Passionate customer-focused attitude and strong negotiation and rapport building skills.

·   Knowledgeable with ticket portal (will be trained).

·   Self-motivated, energetic and able to achieve high results.

· Good team player to work collaboratively in a team environment.