Network Engineer

22 hours ago

Chennai, Tamil Nadu, India Orcapod Consulting Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Designation : Technical Support L3 Engineer

Project : Netgear

Job Location : Chennai

Shift : Night shift

The candidate must be technical oriented person with comprehensive experience in

network design, implementation and troubleshooting with networking equipment,

including routers, security appliances, switches, and network storage and wireless

products. The person will be providing 3rd tier escalation support to our call centers as well

as working hands-on with various products to reproduce, test and validate product

functionality.

Principal Duties and Responsibilities:

1) Provide 3rd level escalations support for various routers, security appliances, switches,

network storage devices and other networking devices.

2) Replicate customer reported issues to provide validation of defects to engineering.

3) Participate in product testing to assist in the new product release process.

4) Review/validate internal documents and knowledge articles for internal and public

dissemination.

5) Analyze customer calls to identify product problems in the eld and recommend call

avoidance strategies.

6) Develop and conduct technical training to support sta and/or Netgear partners.

7) Up to 10% travelling time to provide eld support.

Requirements:

BS degree in a technical discipline or equivalent experience and a minimum of 5 years of

experience in supporting network environments. In lieu of experience, Person must be

familiar with Netgear Products at high level.

2) CCNA certied or equivalent experience in networking.

3) Must demonstrate understanding of network topologies, as well as network

implementation and design.

4) Must have in-depth knowledge of networking technologies including wireless, rewalls,

VPN, switches, and network storage technology.

5) Must have in-depth knowledge of network and routing protocols.

6) Must have experience with MS-Window/Linux networking applications.

7) Candidate must have excellent communication and presentation skills, both oral and

written.

8) Must have excellent analytical, organizational, prioritization, and time management

skills.

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