Network Engineer
1 day ago
Designation : Technical Support L3 Engineer
Project : Netgear
Job Location : Chennai
Shift : Night shift
The candidate must be technical oriented person with comprehensive experience in
network design, implementation and troubleshooting with networking equipment,
including routers, security appliances, switches, and network storage and wireless
products. The person will be providing 3rd tier escalation support to our call centers as well
as working hands-on with various products to reproduce, test and validate product
functionality.
Principal Duties and Responsibilities:
1) Provide 3rd level escalations support for various routers, security appliances, switches,
network storage devices and other networking devices.
2) Replicate customer reported issues to provide validation of defects to engineering.
3) Participate in product testing to assist in the new product release process.
4) Review/validate internal documents and knowledge articles for internal and public
dissemination.
5) Analyze customer calls to identify product problems in the eld and recommend call
avoidance strategies.
6) Develop and conduct technical training to support sta and/or Netgear partners.
7) Up to 10% travelling time to provide eld support.
Requirements:
BS degree in a technical discipline or equivalent experience and a minimum of 5 years of
experience in supporting network environments. In lieu of experience, Person must be
familiar with Netgear Products at high level.
2) CCNA certied or equivalent experience in networking.
3) Must demonstrate understanding of network topologies, as well as network
implementation and design.
4) Must have in-depth knowledge of networking technologies including wireless, rewalls,
VPN, switches, and network storage technology.
5) Must have in-depth knowledge of network and routing protocols.
6) Must have experience with MS-Window/Linux networking applications.
7) Candidate must have excellent communication and presentation skills, both oral and
written.
8) Must have excellent analytical, organizational, prioritization, and time management
skills.
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