Management Trainee
1 day ago
Key Responsibilities
Training & Development
- Conduct induction and refresher training for soft services staff (housekeeping, pantry, support staff, etc.).
- Deliver training on cleaning methods, chemical usage, equipment handling, and service etiquette.
- Train staff on company SOPs, client-specific requirements, and statutory compliance.
- Conduct toolbox talks and on-the-job training at sites.
Quality & Compliance
- Ensure adherence to service standards, SOPs, and safety guidelines.
- Carry out quality audits and hygiene inspections at sites.
- Identify gaps in service delivery and recommend corrective actions.
- Support ISO / QHSE / client audits with training documentation.
Safety & Hygiene
- Train staff on PPE usage, MSDS, safe chemical handling, and waste management.
- Promote safety awareness and hygiene best practices.
- Ensure compliance with statutory and EHS norms.
Performance Monitoring
- Assess trainee performance through evaluations and practical demonstrations.
- Maintain training attendance, assessment records, and certification logs.
- Provide feedback to Operations and HR teams on staff skill levels.
Client & Operations Support
- Coordinate with Operations Managers for site-specific training needs.
- Support new site mobilization with manpower training.
- Address client feedback related to soft services quality through retraining.
Required Skills & Competencies
- Strong knowledge of soft services operations in Facility Management.
- Good communication and presentation skills (Tamil / English / Hindi preferred).
- Ability to train field-level manpower effectively.
- Hands-on experience with cleaning chemicals, equipment, and SOPs.
- Good documentation and reporting skills.
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