Application Support Software Engineer

2 weeks ago

INUPNoidaCandor TechSpace Tower, India Alight Solutions Full time US$ 80,000 - US$ 1,20,000 per year

Application Support Software Engineer will handle Tickets & Incidents raised by end-users of the application. This role primarily troubleshoots and resolves errors and log details in tickets for reference. They act quickly to analyze available data and find the root cause of issues. They provide solutions either themselves or pass the problem along to other engineering teams and provide users with progress updates.

Role Description

As an Application Software Support Engineer, you will:

  • Handle and resolve tickets and incidents raised by end-users of enterprise applications.
  • Troubleshoot application errors, analyze logs, and identify root causes using tools like New Relic, Dynatrace, Kibana, and CloudWatch.
  • Read and review source code to debug issues reported by clients.
  • Suggest fixes and improvements to the product team based on root cause analysis.
  • Run database queries to verify application configurations and data integrity.
  • Apply emergency fixes as approved by the technical lead to ensure business continuity.
  • Provide timely updates and solutions to users, or escalate issues to engineering teams when necessary.
  • Conduct system failure diagnostics and support pre-live product implementations.
  • Collaborate with Product, Development, Infrastructure, and Design teams to resolve issues and improve serviceability.
  • Participate in engineering meetings to provide feedback on field concerns and service improvements.
  • Support customers during testing, training, and documentation phases of new product introductions.
  • Develop and release technical memos, service bulletins, and training materials for product upgrades.
  • Provide global technical support to client delivery teams via ticketing systems, email, or in-person interactions.
  • Stay current with new features and products through ongoing training.
  • Be available to work in rotational shifts, including weekends or holidays as needed.

Required Qualifications

  • Bachelor's degree in Computer Science, MIS, or a related technical field.
  • Minimum 2 years of experience in application development and/or support.

Technical Skills

  • Hands on experience in SQL queries, Stored Procedures, Core Java (JDK 11 or above),Wicket, struts, J2EE (JSP, Servlets), Spring Boot
  • Microservices Architecture, REST
  • Spring Boot, Microservices, API
  • Relational database knowledge – SQL server
  • Cloud Platforms – AWS Cloud Services
  • Good to have - Angular

Soft Skills

  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Customer-focused mindset with a proactive approach to issue resolution.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 


DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

.

  • Intermediate Application Software Quality Engineer

    21 hours ago

    IN - TDC (IN) UPS Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • Software Engineer- II

    7 days ago

    Noida, Uttar Pradesh, India Brightly Software Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Software Engineer II - (.Net)Brightly, a Siemens company is the global leader in intelligent asset management solutions. Brightly enables organizations to transform the performance of their assets with a sophisticated cloud-based platform that leverages more than 20 years of data to deliver predictive insights that help users through the key phases of the...

  • Team Support Specialist

    1 week ago

    Candor TechSpace, Noida, India Barclays Full time US$ 90,000 - US$ 1,20,000 per year

    Job DescriptionPurpose of the roleTo manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. AccountabilitiesIdentification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance...

  • Software Engineer

    6 days ago

    Noida, Uttar Pradesh, India Brightly Software Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Gen AI EngineerJob DescriptionBrightly Software is seeking a high performer to join our Product team in the role of Gen AI engineer to drive best in class client - facing AI features by creating and delivering insights that advise client decisions tomorrow.RoleAs a Gen AI Engineer , you will play a critical role in building AI offering s for Brightly. Y ou...

  • Software Engineer 1

    7 days ago

    Noida, Uttar Pradesh, India Brightly Software Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Software EngineerWho we areBrightly, a Siemens company, is the global leader in intelligent asset management solutions. Brightly enables organizations to transform the performance of their assets with a sophisticated cloud-based platform that leverages more than 20 years of data to deliver predictive insights that help users through the key phases of the...

  • Senior Software Engineer

    6 days ago

    Noida, Uttar Pradesh, India Brightly Software Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Senior Gen AI EngineerJob DescriptionBrightly Software is seeking an experienced candidate to join our Product team in the role of Gen AI engineer to drive best in class client-facing AI features by creating and delivering insights that advise client decisions tomorrow.RoleAs a Gen AI Engineer , you will play a critical role in building AI offerings for...

  • ADM - Snr Developer

    6 days ago

    Candor TechSpace, Noida, India Barclays Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job DescriptionPurpose of the roleTo design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. AccountabilitiesDevelopment and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and...

  • Application Support Engineer

    2 weeks ago

    Greater Noida, Uttar Pradesh, India Optimum Informatics Pvt Ltd Full time ₹ 2,80,000 - ₹ 4,00,000 per year

    Role : Application Support Engineer Location : Noida Job Description : Application Support Engineer At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses at Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions...

  • Vice President, Software Engineering

    2 weeks ago

    Noida, Uttar Pradesh, India Brightly Software Full time US$ 1,50,000 - US$ 2,00,000 per year

    About Brightly SoftwareBuild a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.About The JobThe Vice...

  • L2 Support

    2 weeks ago

    Noida, Uttar Pradesh, India Iris Software Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Posted On: 5 Sept 2025Location: Noida, UP, IndiaCompany: Iris SoftwareWhy Join Iris?Are you ready to do the best work of your career at one of India's Top 25 Best Workplaces in IT industry? Do you want to grow in an award-winning culture that truly values your talent and ambitions?Join Iris Software — one of the fastest-growing IT services companies —...