Software Engineer

Company Description

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

About the Team

We're a passionate and fun-loving mobile team made up of Android, iOS, and automation engineers, with a solid mix of experience and energy. We build and maintain multiple mobile apps and multiple mobile SDKs, powering user experiences at scale.

Our portfolio includes:

Apps: Freshdesk, Freshchat, Freshcaller, and Freshsales (all on Android & iOS)

SDKs: Freshchat SDK (for Android, iOS, React Native, and Flutter)

Our impact?

Over 200,000 active app users

More than 200 million active SDK users

If you're excited about working across high-impact apps and building SDKs that scale globally, you'll feel right at home with us.

Key Responsibilities

Understand and interpret requirement documents to comprehend work breakdown.

Interpret and understand technical design documentation.

Provide reliable estimates for assigned work items, factoring in development, unit testing, code quality checks, and other relevant tasks. Ensure estimates are comprehensive and realistic.

Adhere strictly to established version control strategies, workflows and best practices.

Develop and implement features by first understanding requirements and ensuring technical readiness, all while adhering to design, quality, and coding standards.

Collaborate on peer code reviews to ensure all new code is accurate, performant, and doesn't introduce regressions or crashes.

Apply comprehensive mobile application security best practices, ensuring secure coding, data privacy, and compliance with internal guidelines.

Use observability tools and analyze system metrics to gain insights that inform technical decisions.

Understand and follow established release processes to ensure smooth and efficient deployments.

Take full ownership of assigned modules, ensuring timely and high-quality delivery.

Document your code clearly while leveraging technical design documents and diagrams to guide your development.

Deliver a positive customer experience by providing timely solutions to L3 issues, properly classifying L4/L6 problems, and updating documentation to reduce future inquiries.

Write clean, maintainable, and well-tested code, addressing performance and security issues, and effectively debugging production problems.

Thoroughly analyze and break down complex problems to create robust, systematic, and comprehensive solutions.

Demonstrate adaptability in dynamic environments by learning from past challenges and iterating to improve solutions.

Qualifications

Requirements / Must Have:

1 to 3 years of professional experience in iOS development.

Strong proficiency in Swift and familiarity with Objective-C.

Develop and maintain features in Swift using modern iOS frameworks (UIKit, SwiftUI, Combine).

Debug and fix issues across different devices and iOS versions.

Integrate RESTful and handle common error scenarios gracefully.

Good understanding of iOS SDK, Xcode, and debugging tools.

Solid understanding of OOP, design patterns, and SOLID principles.

Experience with local storage solutions (Core Data or SQLite), networking, memory management and multithreading.

Familiarity with version control systems like Git.

Exposure to writing unit/UI tests using XCTest or similar frameworks.

Strong problem-solving and analytical skills.

Good understanding of data structures and algorithms.

Willingness to learn and adapt in a fast-paced environment.

Desired Skills (but not all required):

Exposure to SwiftUI and Combine.

Familiarity with mobile analytics or crash reporting tools (e.g., Firebase Crashlytics).

Understanding of CI/CD practices for mobile.

Awareness of mobile security best practices.

Participation in developer communities or contributions to open-source projects.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.