Business Process Expert Lead

Job Description

Hello. Were Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, were improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum through a unique combination of deep human understanding and trusted science. Whats more, were achieving it in a company that were in control of. In an environment that were co-creating. And a culture thats uniquely ours. Care to join us. It isnt a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, were uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. Its an opportunity to be part of something special.

Job Title Business Process Expert Lead

About the Team

Our People Services Excellence team is a critical team supporting People Services to achieve its strategic objectives of exceptional service through effective and efficient processes.
It is a multi-discipline team with capabilities covering Process and Service Excellence, Data analytics, reporting and project execution.
The People Services Excellence team will work collaboratively with the Regional and Global capability centres bringing proven methodologies, frameworks and expert capabilities in problem solving, process reengineering, data and systems. They, along with the People Services Leadership Team, will instil a culture of continuous improvement and a Service Excellence mindset.
This team will work globally ensuring consistency in the approach and ensure solutions meet the needs locally, where required. A critical element to improvements will be the voice of the customer insight that the team will bring in via the process owners and service users.
The project disciplines from the programme management team will ensure strategic ambitions are turned into clear deliverables, tracking and managing initiatives through to completion and ensuring expected benefits are realised.

About the Role

Lead the strategic design, enhancement and implementation of processes across People Services and beyond to drive continuous improvements, maximising efficiency, compliance, and ensuring employee satisfaction globally across Haleon.

Key responsibilities

• Define and deliver an integrated, high-quality and responsive process improvement strategy, framework and templates in line with our overall people strategy and business priorities and with an agreed process related methodology
• Collaborate with wider HR (e.g. Centres of Expertise, People Services Tier Leads, etc.) and other functional teams such as IT and Finance, to ensure processes are delivered consistently and effectively across the business.
• Manage project budgets and resourcing effectively, clearly demonstrating the value of process improvement initiatives and any cost savings.
• Champion the use of proven methodologies and frameworks to ensure processes are consistent and delivered at a global level. Ensure there are clear rules for managing exceptions and escalations, under an agreed global governance.
• Make recommendations to improve documentation of People Services processes, metrics and standard operating procedures.
• Work with Regional People Services Tier Leads to ensure improvements to processes are supporting People Services teams to achieve SLA and KPI targets.

Qualifications and skills Basic Qualification

• MBA from Tier 1 institute
• 12 years of experience in a highly matrix organization

Technical

• Understanding of employment laws and regulations.
• Proficiency in process improvement methodologies.
• Familiarity with project management tools and software.
• Competence in developing and implementing Key Performance Indicators (KPI).

Behavioural

• Provide mentorship, guidance, and support to team members, fostering their professional growth.
• Ability to resolve conflicts and address sensitive issues with diplomacy and fairness.
• Strong relationship building skills with internal and external stakeholders.
• Empathetic listening and interpersonal skills to understand and address the needs.

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Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.
Were striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.
We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleons compliance to all federal and state US Transparency requirements.

Locations: Bengaluru Campus 31

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