Senior IT Manager

About the Role :

Quest Alliance is seeking a seasoned IT professional to lead and strengthen its IT infrastructure, cybersecurity, and governance frameworks. This role is both strategic and hands-on, responsible for managing multi-location IT operations, ensuring robust data protection, supporting compliance, and enabling seamless digital transformation. The role demands strong leadership, vendor engagement skills, and a commitment to empowering teams across regions.

Key Responsibilities
1. IT Infrastructure & Asset Management

• Maintain 100% accurate and up-to-date IT Asset and Employee Register (quarterly reviews).
  

• Develop and implement SOPs for asset disbursement, infrastructure management, vendor empanelment, and onboarding processes.
  Oversee setup and maintenance of IT systems: servers, firewalls, routers, switches, UPS, CCTV.

• Procure IT hardware/software and manage vendor relationships across regions.
  

• Track the lifecycle of laptops and assets to inform strategic decisions.
  

2. IT Governance & Compliance

• Lead the rollout of Quest's IT Governance Framework and Data Governance Charter.
  

• Institutionalize the digital tool approval process and drive team-wide compliance.
  

• Support compliance audits and maintain policy documentation to ensure ≥90% compliance.
  

• Guide teams on IT policies, audit preparation, and security standards.
  

3. Data Privacy & Cybersecurity

• Design and implement SOPs for access control, user and team permissions.
  

• Deploy security protocols for email systems, networks, and device usage (BYOD policy).
  

• Conduct bi-annual security audits, targeting 75% vulnerability reduction within six months.
  

• Ensure 100% staff participation in cybersecurity awareness training.
  

• Stay current on evolving threats and regularly update policies.
  

4. Business-As-Usual (BAU) Operations

• Ensure timely execution of routine IT operations and support tasks across offices.
  

• Maintain all critical systems including internet, network, server configurations, and software subscriptions.
  

• Administer software and domains, including Google Workspace and internal platforms.
  

• Provide field and remote support to partners, institutions, and staff.
  

• Track, document, and report IT operations for audits and internal reviews.
  

5. Team and Culture Building

• Cultivate a collaborative, reflective, and learning-oriented team culture.
  

• Empower team members through shared leadership, role clarity, and mentorship.
  

• Facilitate cross-team learning and connect day-to-day work with larger organizational goals.
  

• Create spaces for feedback, growth conversations, and collective strategy alignment.
  

Requirements

Skills & Competencies

• IT Infrastructure & Asset Management: Experience in setting up and maintaining networks, servers, firewalls, and security systems; skilled in tracking and managing IT assets.
  

• Cybersecurity & Data Privacy: Strong understanding of role-based access control, email/network security, and cyber protocols aligned with compliance frameworks.
  

• Software & Domain Management:Proficient in managing software licenses, internal domains, and administering Google Workspace.
  

• Cloud Operations:Familiarity with AWS services such as EC2, RDS, IAM, S3, SES, and CloudWatch for scalable infrastructure management.
  

• Procurement & Vendor Management:Proven experience in identifying, negotiating, and managing IT vendors across regions.
  

• IT Governance & Compliance:Ability to create, implement, and audit IT policies and SOPs aligned with internal governance and external compliance needs.
  

• Technical Troubleshooting & User Support:Strong problem-solving abilities, both remote and onsite, with a user-centric and empathetic approach.
  

• MIS & Data Reporting:Skilled in building and maintaining MIS tools and dashboards to support leadership reviews and strategic planning.
  

• Team, Project & Budget Management: Experienced in leading cross-functional teams, managing IT projects, and aligning budgets with organizational priorities.
  

Benefits

• Monthly compensation: ₹1,20,000 (CTC)

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