Migration Support Engineer

5 days ago

Delhi NCR, India Steady Rabbit Full time US$ 90,000 - US$ 1,20,000 per year

Job Title: Migration Support Engineer

Job Description:

What will you be doing?

  • Migration Operations Center (MOC) support in a 24x7 environment
  • Monitor application performance and system alerts using various monitoring tools
  • Respond to incidents and escalate issues according to established protocols
  • Trigger operational procedures for various types of production incidents
  • Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates
  • Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures
  • Coordinate, analyze, design, implement and administer solutions as per needs
  • Recommend best practices for improvements to current operational processes
  • Configure and maintain servers at database and Infrastructure level
  • Troubleshoot operational problems
  • Administer proactive database and infrastructure daily checks
  • Communicate status and planning activities to customers and other team members
  • Participate in the teams rotational shift pattern and on-call coverage rotation plan
  • Learn different database technologies and provide support

What do we need from you?

  • A minimum of 2 years of experience in a similar role
  • Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays
  • GCP background experience operating in a Linux environment
  • Familiarity with Windows, Linux and Network administration concepts
  • Ability to handle stressful situations with a level headed approach
  • Excellent English communication skills including verbal and writing skills
  • Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions
  • A curious mindset with the tenacity to fully diagnose why something went wrong
  • Oracle/SQL Server/Postgres knowledge is an asset
  • Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana)
  • Working with Migration tooling for Discovery, Replication and Conversion
  • Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies
  • Relevant courses and certifications (MCSE, CCNA, GCP Certifications)

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