Consultant _Workday HCM Techno-Functional– AMS Support

 Ready to build the future with AI?    
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.    
  
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.    
  
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.   

Inviting applications for the role of Consultant _Workday HCM Techno-Functional– AMS Support
The Workday HCM Techno-Functional Consultant supports and maintains the Workday HCM system across different geographies(US, Mexico, Canada, India), combining functional and technical expertise. The role focuses on resolving issues, managing small enhancements, and ensuring smooth operations post go-live.
Key Responsibilities
1. Incident, Problem & Change Management

•    Handle daily AMS tickets and resolve user-reported HCM issues.

•    Identify recurring problems and work with leads to implement permanent fixes.

•    Support change requests, configuration updates, and testing.

•    Ensure timely resolution per SLA and proper documentation of solutions.
2. Functional Configuration Support

•    Maintain and update configuration in Core HCM, Absence, Time, Benefits, and Compensation.

•    Review change requests for impact and alignment with HR processes.

•    Support testing during releases and configuration updates.

•    Maintain configuration logs and knowledge base.
3. Technical & Integration Support

•    Create or update EIBs for data loads and mass changes.

•    Monitor integrations and resolve simple payload or mapping issues.

•    Coordinate with the integration team for complex issues.

•    Validate data in sandbox and production tenants after refreshes.
4. Reporting & Analytics

•    Develop and maintain simple and advanced Workday reports.

•    Support validation and reconciliation of HR and payroll data.

•    Ensure scheduled reports run accurately post-refresh.
5. Release & Continuous Improvement

•    Review new features from Workday releases and assess business impact.

•    Participate in regression testing and feature adoption discussions.

•    Suggest automation or optimization opportunities within AMS scope.
6. Governance & Collaboration

•    Work closely with HR, IT, and AMS teams to manage priorities.

•    Participate in daily stand-ups and weekly governance meetings.

•    Maintain functional documentation, KT materials, and AMS dashboards.

•    Support compliance checks, audits, and data integrity reviews.
Domain Expertise

•    Strong understanding of HR processes viz, hire-to-retire, absences, recruitment, compensation, time, and benefits, payroll

•    Experience in  multi-country configurations (US, Mexico, India).

•    Knowledge on downstream HR system dependencies.
Technical Skills

•    Experience in Workday EIB, Core Connectors, Report Writer.

•    Familiar with Workday Security and change control.

Qualifications we seek in you

Minimum Qualifications:

•    Bachelor's in HR, IT, or related field.

•    Workday HCM certification required (Core HCM, Payroll, Absence, Time tracking, Advanced Compensation, Benefits ).

•    Strong Workday experience in AMS or post-go-live support.

Preferred Qualifications:

•    Strong communication, analytical, and coordination skills.

•    Experience supporting global or multi-entity organizations across multiple legal entities. 

Why join Genpact?    

• Lead AI-first transformation – Build and scale AI solutions that redefine industries    

• Make an impact – Drive change for global enterprises and solve business challenges that matter    

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills    

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace    

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we  build    

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress    
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters\: Up.    
Let's build tomorrow together.   
  
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
 
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