IT Support Analyst II

3 days ago

Borivli, Maharashtra, India NCR Atleos Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Shift: 24*7

Process: Voice

Location: Vikhroli -Mumbai

Job Title -IT help desk-Analyst

PRIMARY RESPONSIBILITIES

  • Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.

  • Provide information on IT processes, general how-to queries and known outages.

  • When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.

  • Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.

  • Follow-up with Level 2 support teams for timely completion of tasks.

  • This job role requires candidates to provide IT support on inbound and outbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week.

 OTHER ESSENTIAL SKILLS:

  • Telephone etiquette - basic call handling skills.

  • Customer service skills (persuasion, empathy, helpfulness & positive attitude).

  • Good business communication skills (e-mail).

TECHNICAL SKILLS:

  • Candidates with prior experience in a technical, voice-based process will be given priority.

  • Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory. Minimum 2 years of experience in a technical support role.

  • Thorough knowledge of Windows 10 and above Operating System.

  • Good working knowledge of Windows, MS Office 365 & internet technologies. Basic knowledge of networking concepts, troubleshooting LAN/remote access problems.

  • Expertise in configuring and troubleshooting Office365, Browser troubleshooting. Ability and willingness to learn quickly, keep knowledge current.

#LI-PK3

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

  • Research Analyst

    7 days ago

    Borivli, Maharashtra, India Talent Stock Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Title: Research Analyst Capital Market / Equity Research / Investment ResearchLocation: Andheri, MumbaiSalary: Up to 40,000 per month (based on experience)Experience Required: Minimum 3 years of experience in Capital Market, Equity Research, or Investment ResearchJob Description:We are looking for a highly motivated and detail-oriented Research Analyst...

  • Senior IT Business Analyst

    5 days ago

    Borivli, Maharashtra, India Trafigura Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Main Purpose:Main PurposeWe require an accomplished Senior Business Analyst with in-depth experience of completing detailed business process analysis and requirement gathering to enable the delivery of complex software development projects. Within this role, the candidate will be in charge of understanding and verifying back office business processes to...

  • Business Analyst

    1 day ago

    Borivli, Maharashtra, India Puma Energy Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Main Purpose:A business analyst (BA) bridges the gap between business needs and technical solutions. They analyze business problems, propose solutions, and ensure those solutions effectively meet the needs of the organization. BAs work across various sectors and projects, helping businesses improve efficiency, increase profitability, and achieve their...

  • Sr. Support Analyst

    2 days ago

    Borivli, Maharashtra, India Nomura Holdings, inc. Full time US$ 1,00,000 - US$ 2,00,000 per year

    Overview:Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and...

  • Technology Analyst

    5 days ago

    Borivli, Maharashtra, India Cielo Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company Description Are you ready to accelerate your career? Join Cielo as a Technology Analyst A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success  Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create...

  • Billing Support Analyst

    1 week ago

    Borivli, Maharashtra, India NCR Atleos Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Validating the SOM Billing Requests that come from ASMsAssigning SOMs to respective...

  • Compliance Manager

    1 week ago

    Borivli, Maharashtra, India Spotlight Consultants Llp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We seek a detail-oriented Compliance Executive for our Cat II AIF team to support investor onboarding, SEBI AIF compliance, trustee coordination, and fund operations with the compliance officer and stakeholders

  • Analyst Performance

    1 week ago

    Borivli, Maharashtra, India TIAA Full time ₹ 60,000 - ₹ 1,20,000 per year

    Business Analyst - INThe Business Analyst is responsible for providing day-to-day support for business strategy projects for the assigned functional business area. Under close supervision, this job supports business leaders by generating metrics and drafting reports to support business strategies. This job helps ensure that the assigned functional business...

  • MSC FP&A, Senior Analyst

    7 days ago

    Borivli, Maharashtra, India Mondelēz International Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job DescriptionMSC FP&A Senior AnalystMondelez Supply Chain Finance (MSC) FP&A Sr Analyst is a regional role The role is a Supply Chain Finance Analyst, who would be involved in preparing the Month-end reporting, variance analysis.  Examining the difference between budget and actual, and understanding the reason for the differences.Building spreadsheet...

  • Analyst, Mergers

    2 weeks ago

    Borivli, Maharashtra, India Kroll Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Our Corporate Finance Service Line acts as the investment banking arm of Kroll. They focus on providing merger and acquisition (M&A), transaction opinion, and restructuring advisory services. Hundreds of public corporations, financial sponsors, family-owned businesses and other middle-market and growth companies have met their strategic goals through Kroll's...