Credit Manager Gurugram

4 days ago


Gurgaon, Haryana, India Indiagold Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Information

Date Opened

10/08/2025

Job Type

Full time

Industry

Financial Services

City

Gurugram

State/Province

Haryana

Country

India

Zip/Postal Code

122002

About Us

indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.

Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more.

We are rapidly growing team passionate about solving massive challenges around financial well-being.

We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.

Job Description

1. Loan Servicing & Post loan disbursement management

  • Manage day-to-day loan servicing including loan enhancement, loan renewal, Partial release of collateral, foreclosure of loans.
  • Ensure accurate data entry, validation, and documentation (KYC, bank details etc.) for all loan accounts.
  • Monitor repayment and reconciliation of accounts.
  • Ensure timely processing of customer requests & customer servicing team request such as loan rebook, renewal and loan statement.

2. Process & Compliance

  • Ensure adherence to company policies, RBI guidelines, and internal audit standards.
  • Implement and monitor SOPs for all servicing activities.
  • Identify process gaps and design corrective actions to reduce errors and TAT

3. Customer Service & Escalation Handling

  • Oversee resolution of customer queries related to loan accounts.
  • Ensure timely response to escalations from city teams, CS teams & partner banks.

4. Cross-functional Coordination

  • Coordinate with other teams for seamless loan lifecycle management.
  • Support tech integrations for automation of servicing processes.
Requirements
  • Strong knowledge of loan servicing (secured/unsecured) and workflows.
  • Understanding of NBFC compliance norms, KYC, and data management.
  • Analytical and process improvement
  • Proficiency in MS Excel, loan management systems.
  • Problem-solving skills.


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