Supply Chain Specialist

Location:
Pune / Remote (India)

Type:
Full-time

Start Date:
Immediate

Salary:
Please mention expectations in the application below.

About the Role:

As a
Supply Chain Specialist and Service Coordinator
at
The Millet Company
, you'll ensure smooth order servicing across all channels — from quick commerce to retail and D2C. You'll coordinate with operations, logistics, and sales teams to keep deliveries accurate, customers informed, and issues resolved quickly.

It's a practical, hands-on role suited for someone organized, communicative, and eager to learn how modern FMCG operations work.

Support day-to-day servicing across all channels of The Millet Company — independently ensuring order flow, prompt customer communication, and issue resolution across Quick Commerce, Marketplaces, B2B, Modern Trade, Institutional, and D2C channels.

Key Responsibilities:

Quick Commerce (Blinkit, Zepto, Swiggy Instamart, etc.)

Monitor live order flow and coordinate with fulfillment centers for immediate dispatch.

Resolve missing item or delay escalations in real time with internal ops and delivery partners.

Coordinate with
local transporters and courier partners

for rapid, accurate deliveries and returns.

Update dashboards for order fill rate, turnaround time, and refund/replacement status.

Maintain daily service logs and share performance metrics with channel partners.

Marketplaces (Amazon, Flipkart, BigBasket, etc)

Track order and return tickets in seller portals; escalate delayed pickups or replacements.

Respond to customer feedback and queries within SLA through the seller panel.

Coordinate with warehouse teams,
local couriers

, and packaging vendors for dispatch readiness.

Support marketplace operations in maintaining account health and high seller ratings.

B2B (Distributors, Hotels, Cafes, Restaurants)

Serve as point of contact for order confirmations, dispatch coordination, and invoicing.

Ensure accurate delivery documentation (POs, challans, invoices).

Manage
purchase logistics coordination

for inbound goods, raw materials, and packaging supplies.

Follow up with logistics and
transport partners

for proof of delivery and pending dispatches.

Manage post-delivery support — shortages, damages, credit note follow-up.

General Logistics Support

Coordinate all purchase logistics for inbound raw materials, packaging, and vendor supplies.

Manage relationships with local transporters, courier companies, and logistics partners across all channels to ensure cost-effective and timely movement of goods.

Track transport performance, maintain dispatch records, and assist in freight cost analysis.

Future Scope (Not current focus)

Modern Trade (Retail Chains, Supermarkets)

Institutional (Corporate Orders, Bulk Clients, Events)

D2C (Brand Website Orders)

Emerging Channels (Export, New Platforms, Partnerships)

What You Should Bring:

Must-have:

1 – 3 years in customer service, operations, or fulfillment support.

Strong written and verbal communication skills.

Proficient in Excel/Google Sheets and familiar with logistics/courier partners tools.

Process-oriented and reliable with daily follow-through.

Nice-to-have:

FMCG, food, or logistics background.

Prior experience in handling marketplace or D2C operations.

Basic understanding of ERP/WMS tools.

About the brand:

We are not just a food company, we are a mission. With millets as our medium, we're building a world of healthy soils, affluent farmers, and flourishing native cultures. As part of our operations team, you become a key player in this larger movement. Your role keeps the engine running, allowing everything else to grow with purpose.

Note:

• This is a full-time position based
  remotely or in Pune
  , Shindewadi (Katraj).
• The role includes a one-month probation period.
• A small technical questionnaire may be included in the interview process.
• Please apply only if you're looking for a long-term role.

Less is more, slower is better.