Telecaller
2 days ago
Company Description
Infinity Travels is a trusted and professional travel company based in Lucknow, offering comprehensive services including air ticketing, visa assistance, holiday packages, corporate travel management, and hassle-free Umrah services. With competitive airfares, fast visa processing, and personalized customer service, the company ensures every journey is seamless and memorable. Infinity Travels is committed to providing exceptional end-to-end travel assistance, catering to a wide range of clients like corporate businesses, export houses, and individual travelers. Their experienced team embodies Lucknow's renowned hospitality and professionalism, tailoring services to meet diverse travel needs. From budget-friendly air tickets to customized holiday packages, Infinity Travels aims to turn dream journeys into reality.
Role Description
We are seeking a dedicated and motivated individual for the role of Telecaller at Infinity Travels. This is a full-time, on-site position based in Lucknow. Responsibilities include making outbound calls to potential and existing clients, addressing customer inquiries, promoting travel services such as air tickets, visa assistance, and holiday packages, and maintaining detailed records of customer interactions. The Telecaller will identify customer needs, provide tailored travel solutions, and ensure excellent customer service.
Qualifications
- Strong communication and interpersonal skills, with proficiency in Hindi and English for client interactions
- Customer service orientation and the ability to address inquiries with patience and professionalism
- Strong organizational skills, attention to detail, and the ability to maintain accurate records
- Basic knowledge of travel-related services such as air ticketing, visa processes, and holiday packages (preferred)
- Proficiency in using computer systems and CRM software to manage client databases
- Ability to work collaboratively in a team and maintain a client-focused approach
- Previous experience in telemarketing, customer service, or the travel industry is an advantage
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