Healthcare Manager

1 week ago

Coimbatore, Tamil Nadu, India SARA INFOTECH Full time ₹ 66,00,000 - ₹ 1,50,00,000 per year

Job Summary:

We are seeking a highly motivated and experienced Healthcare Manager to lead and manage teams handling Voice-based patient/provider support and Accounts Receivable (AR) follow-up processes. The ideal candidate will have strong expertise in US healthcare RCM, excellent leadership skills, and a proven track record in driving operational excellence in both inbound/outbound voice processes and AR resolution.

Key Responsibilities:1. Team Management:

  • Lead, manage, and mentor teams handling both voice-based processes (patient/provider calls) and AR follow-up.
  • Ensure staffing, training, performance management, and retention of team members.
  • Drive KPIs such as call quality, resolution rate, AR aging, collections, and team productivity.

2. AR Process Oversight:

  • Monitor and optimize the AR follow-up process for US healthcare clients (insurance follow-up, denial management, payment posting insights).
  • Ensure timely follow-up with payers for unpaid/underpaid claims.
  • Analyze trends in denials and work with internal teams to reduce rejections.

3. Voice Process Oversight:

  • Manage inbound and outbound calls related to patient inquiries, insurance verification, provider coordination, etc.
  • Ensure quality and compliance with HIPAA and client-specific guidelines.
  • Monitor call audits, quality scores, and provide coaching for improvement.

4. Client and Stakeholder Management:

  • Serve as a point of contact for client escalations and operational updates.
  • Participate in client calls, business reviews, and performance reports.
  • Collaborate with quality, training, and compliance teams to meet SLA targets.

5. Reporting & Analysis:

  • Prepare daily/weekly/monthly dashboards and reports related to AR and voice operations.
  • Analyze data to identify performance gaps, improvement opportunities, and process optimization.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent; certification in RCM or Healthcare Administration is a plus.
  • 5+ years of experience in US healthcare BPO industry, with at least 2 years in a managerial capacity.
  • Strong understanding of RCM lifecycle, especially AR follow-up and denial management.
  • Experience handling healthcare voice processes – inbound and outbound.
  • Excellent communication, leadership, and stakeholder management skills.
  • Knowledge of tools like Athena, EPIC, Kareo, or other EHR/PM systems is desirable.
  • Proficient in MS Excel, reporting tools, and quality metrics.

Preferred:

  • Familiarity with HIPAA compliance and PHI handling.
  • Prior experience managing multi-process teams (voice + non-voice).
  • Six Sigma or Lean certification (preferred but not mandatory).

Job Types: Full-time, Permanent

Pay: ₹55, ₹125,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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