HME - Assisted

AssistedKerala

Posted On

11 Nov 2025

End Date

30 Nov 2025

Required Experience

3 - 8 Years

Basic Section

New Job Title

-

No. Of Openings

1

BAND

Band 2

Grade

Level 4

Designation

Associate Manager

Campus/Non Campus

-

Employment Type

-

Requisition Type

Replacement

Employee Category

-

TAT

60

Closing Date

30 Nov 2025

Organisational

Company

Matrimony.Com

Business Unit

MM-Assisted

Department

Assisted

Sub Department

Service

Country

India

Region

Kerala

State

Kerala

City

Cochin

Working Location

Ravipuram - 3

Industry

-

Functional Area

-

Role

-

Skills

Skill

TEAM HANDLING

PERFORMANCE MONITORING

EXCELLENT COMMUNICATION

CUSTOMER SERVICE EXCELLENCE

Minimum Qualification

GRADUATION

Job Description

• Leading a team of 10 – 20 Relationship Managers
• Handling the escalations of the team
• Training the new joiners
• Maintaining the tracker
• Coordinating with State Head for client servicing standards
• Work closely with RM's and maintain good rapport and help them with suitable profiles.
• Monitor and regularize the performance of Relationship Managers
• Help the Relationship Managers build a strong rapport with the clients
• Get in touch with clients every now and then and ensure that their requirements are being addressed and to learn the changing mindset of the clients
• Deliver quality service to paid members counted amongst the cream of the society, help Relationship Managers to make Success Stories