Technical Program Mgr

About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary
In the role of Technical Program Manager, you will lead the vendor operations for the Technical Support team within the Customer Support Organization. This position requires you to work closely with the global team in leading the first level of technical support operations for our customers and partners. You must possess the ability to inspire, motivate and guide our internal and external stakeholders in addressing business challenges while delivering effective solutions.

Job Requirements

• Candidate should have experience in managing Technical Support teams and/or been a Program Manager driving continuous improvement initiatives.
• Display strong leadership and vision in shaping and driving strategic decisions.
• Drive KPI results for the program and set priorities with minimal oversight.
• Exceptional communication skills to engage with diverse technical teams and craft customer-facing messages for communication to global audiences.
• Demonstrated ability to collaborate effectively within a team environment to meet challenging goals and comply with established feature and metric requirements.
• Must collaborate effectively with employees at all levels, from staff to directors, across various functions, and with external stakeholders.
• Familiarity with NetApp or comparable storage technology is beneficial.
• Proficient in data analysis and skilled at identifying improvement opportunities and drive corrective actions.

Education

• A minimum of 8 years of relevant experience leading Technical Support teams alongside a Bachelor's degree; alternatively, 5 years of experience may suffice alongside a Master's degree.
• Proven competency in successfully managing multiple projects of moderate complexity is essential.
• Possession of a PMP certification or an equivalent credential is highly advantageous.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.