IT & Automation Exeutive

11 hours ago

Lucknow Chowk HO Lucknow Uttar Pradesh, India MTST SERVICES Full time ₹ 4,20,000 per year

Summary of Position

The Service & Application Engineer's primary responsibility is to deliver high-quality service to enhance customer loyalty and advocacy.

The role involves:

  • Enrolling customers under AMC & CMC plans.

  • Providing technical demonstrations of all products and supporting sales efforts.

  • Identifying new opportunities with existing customers and passing leads to the sales team.

  • Ensuring minimum downtime for critical medical equipment through efficient service.

Key Responsibilities

  • Perform component-level/board-level repair of Ultrasound, Patient Monitors, Color Dopplers, and Microwave Medical Disinfection

Systems at customer premises or service centers (during and post-warranty).

  • Conduct live demos, product training, and technical presentations for customers.

  • Handle customer queries effectively during demonstrations and post-installation.

  • Enroll customers in AMC/CMC contracts, ensure service delivery, and collect AMC/Repair dues.

  • Upsell additional products/services to existing customers.

  • Generate sales leads and support business closure with new clients.

  • Provide timely repair of breakdown systems with continuous focus on reducing downtime.

  • Take regular follow-ups with customers when AMC contracts are due for renewal.

First Six Months Expectations

  • Acquire comprehensive knowledge of the full product portfolio.

  • Understand organizational culture and align with team workflows.

  • Achieve 6-months' KRA targets.

  • Build and maintain strong relationships with Service Associates, Sales, Marketing, and Key Accounts.

  • Identify potential customers for AMC/CMC contracts.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid sick time
  • Provident Fund

Application Question(s):

  • Have you work on CRM /ERP platform
  • have you work in Automation

Experience:

  • Build automation: 1 year (Preferred)
  • Computer networking: 1 year (Preferred)

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