Service Marketing Executive

2 days ago

Kamalakar Chowk Pune, India Kings Royal Riders Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Customer Relationship Executive (CRE)

Location: Kings Royal Riders – Service Division

Department: Customer Experience & Retention

Employment Type: Full-Time

Role Overview: The Customer Relationship Executive (CRE) acts as the first point of contact for customers visiting or calling the service center. The role focuses on ensuring a smooth and professional customer experience from appointment booking to post-service follow-up.

  • Key Responsibilities:Attend customer calls and schedule service appointments.
  • Greet walk-in customers and guide them to the appropriate service representative.
  • Share service reminders, offers, and soft product details with customers.
  • Handle customer inquiries and resolve complaints in coordination with the service team.
  • Collect customer feedback and share insights with the Service Manager.
  • Maintain customer records and service follow-up details in the system.
  • Promote accessories, AMC, and other soft products during interactions.
  • Support the Service Marketing Executive (SME) team in achieving monthly targets.
  • Skills & Competencies:Excellent verbal and written communication.
  • Strong interpersonal and problem-solving skills.
  • Ability to multitask in a fast-paced environment.
  • Knowledge of customer handling and CRM software preferred.
  • Qualifications:Graduate in any stream (preferred: Marketing / Customer Service).
  • 0–2 years of experience in customer service or similar roles.
  • Freshers with strong communication and customer orientation are welcome.

Growth Opportunity: Both roles offer great career progression within the Kings Royal Riders group, including advancement to Senior Executive, Team Lead, or Customer Retention Manager based on performance and contribution.

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