IT Service Owner/Lead BA

2 days ago

Hyderabad, Telangana, India HSBC Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead BA.

In this role, you will:

  • Project consultancy and support.
  • Ownership of IT assets (services) at HSBC and their related management and support throughout the life cycle of the service (build, deployment, production support and service demise).
  • Organize and manage change activity (scoping the change work, planning its implementation, arrangements with impacted interfacing parties, assessment of service/customer impact etc).
  • Work closely with Project Managers, Architects, Business Stakeholders and further surrounding teams and IT units located in UK, India, China or MENA countries.
  • Lead, grow and co-ordinate the team of individuals.
  • Act as a point of contact and escalation point for related IT services while closely working with IT Service Management, Business Service Owners and 1st Line of Defence function.
  • Engage of all relevant stakeholders to maintain visibility on their service availability, operability metrics, risk appetite, incidents, and control effectiveness.
  • Be responsible for understanding the Key Control requirements of the processes supporting their services inc. but not limited to: Service Continuity, Capacity Management, Cyber Security, Access Control, Disaster Recovery, Performance Monitoring, and Configuration Management.

To be successful in this role, you should meet the following requirements:

  • Min. 2 year of experience in the area of technology support and technology & services deployment.
  • Experience with the configuration of Linux and Windows Servers and its middleware.
  • Familiarity with Agile tools such as (GitHub, Confluence and Jira).
  • Demonstrable expertise as a technical software engineer.
  • Familiarity with complex technology architecture.
  • Domain (Financial or Banking services) experience.
  • DevOps (pipeline) management experience (using GitHuB, Git, Jenkins, Maven, Nexus, Jira, Confluence and G3).

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSDI

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