Serbian Language Expert

4 days ago


Gurgaon, Haryana, India Transcom Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Work Mode - WFO

Working Days - 5 Days

Salary - Attractive remuneration

Cab - Both Side Cab will be provided

Roles and Responsibilities

  • Provide customer support to clients through phone calls, emails, or chats in Serbian language.
  • Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
  • Work closely with internal teams to ensure seamless communication and issue resolution.
  • Maintain accurate records of customer interactions using CRM software.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

  • 0-5 years of experience in BPO/call center environment or similar industry.
  • Proficiency in speaking Serbian language
  • Strong understanding of English language (written & spoken) for effective communication with international customers.
  • Ability to work flexible shifts including rotational shifts if required.

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