Senior Manager, Software Engineering

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us

Your opportunity

We are looking for an experienced Senior Engineering Manager with an eagerness for technology, people, projects, data and processes. Hardworking leaders with depth and breadth of technology experience who can encourage the team and guide it towards success.

At New Relic, we love making software that improves the lives of people who make software. Our products help customers answer their most meaningful questions by allowing them to visualize, explore, and understand their ops, applications, and customer data.

Our Engineering Managers are a select group of technology leaders and mentors who shape the solutions we bring to the market and foster an inclusive environment that brings out the best in people.

If you have a strong technical background but you are also a person with great mentoring skills and that knows how to collaborate with multiple teams to ship great software, we would like to hear from you

The Infrastructure product organization drives New Relic's customer facing infrastructure monitoring experiences, agents, integrations across AWS, Azure, and other cloud services, initiatives building New Relic's next generation platform capabilities, as well as vulnerability management and security testing capabilities in our nascent but fast-growing product security business and Synthetic Monitoring.

The role is in our Synthetic Monitoring capability as part of our Digital Experience Monitoring providing customers ability to monitor applications by simulating users – directing the path taken through the application. You will lead a team of engineers and drive thought leadership, build and ship enterprise ready products, improve operational excellence across services you own, develop engineering talent, and support the exponential data growth and demand of our customers by providing innovative ways to operate and analyze their most important applications

What you'll do
* Lead and grow a team responsible for the design, development, and maintenance of New Relic's platform
* Coach and mentor a committed group of engineers so that they can develop further their personal and professional abilities and be engaged and motivated
* Drive technology decision making, process efficiency and engineering excellence
* Ensure the success of software projects through the planning and execution phases within and across teams
* Collaborate with multi-functional teams to align product and business goals
* Implement processes and methodologies that foster operational excellence
* Serve as a domain expert in areas of data governance, transparency, and accuracy for New Relic's consumption-based business model.
* Drive the recruitment, training, and development of top-tier talent in the region.

This role requires
* 5+ years of experience leading engineering teams
* Strong experience in Software Engineering
* Proven track record as a technology leader and of leading and scaling strong technical teams.
* Experience in handling client's incidents, diving deep and understanding the technical implications and risks of a decision
* Working on Large scale distributed systems and data processing and APIs
* Hands on with Java or other programming languages
* Strong analytical and problem-solving skills.
* Experience of delivering product / solutions in Cloud environments

Bonus points if you have
* Experience with Observability tools

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

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