Sr Engineer

*About The Company*
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

*Key Responsibilities:*

• Responsible for operation and maintenance (Fault, configuration, alarm, performance, security etc) of RF Network i.e., Radwin, Cambium or other PMP & P2P Products within defined TAT.
• Manage Network Operation Center and handle escalation desk/trouble tickets for all network and customer issues.
• Ensure adequate monitoring of various network aspects panning across different services and ensuring quick and appropriate resolution of network issues (remote as well as on-field).
• Work with RF Planning team and carryout desired optimizations in NW for SA/SD issues.
• Resolve the RF interference issues in quick time to maintain SLA.
• Problem management of all repeat failures.
• Proactive approach/activities to maintain network RF Health.
• Vendor, Cross-functional coordination and to support Network Improvement projects.
• Handling escalations and UBR BH acceptance issues.
• Feasibility for new deliveries in Radio n/w.
• Should Ensure error free MIS reports generation & publication in time as per requirement.

*Key Performance Indicators:*

• To play major role in Maintaining and Improving TT resolution targets / RF KPIs like NW Uptime, RE and Customer TR, RE etc. as applicable.
• Publication of MIS reports for performance reviews.
• Process documentation

*Essential Qualifications*
:
BE (Electronics / Electrical & Electronics /Telecommunication /Computer Science / IT)

At least 3+ year experience will be an added advantage.

CCNA certification will be Preferred. Any new Growth services (SDWAN, Security, Voice etc) certification is an added advantage.

SVAR Test :
Minimum 50% mark

*Requisite Skills:
Technical:*

• Technology Acquaintance of RF domain.
• Strong knowledge and understanding of deployment and operational aspects of UBR PMP network & NW KPIs.
• Good knowledge of OFDM, OFDMA, TDMA, FDMA, FSK modulation techniques.
• Knowledge on PMP & PTP product deployment.
• Knowledge on Physical and Logical Optimization of RF network.
• Field knowledge of RF Survey, LOS survey, optimization.
• Technology Acquaintance of IP domain-IP addressing, Routing, Switching.
• Knowledge IP protocols like OSPF, BGP, MPLS and Multicasting
• Working experience on RF NMS and EMS (Wireless Manager, Radwin Manager, RNMS)
• Good understanding and working experience on OSS/BSS tools like M6, Optimus, ServiceNow, Cramer, BPM etc
• Working experience on RF products like Radwin2k, Radwin5k/Jet, Cambium450m, Cambium450i, Cambium550/670.
• Good expertise on MS Office- Excel and Power point.

Other Knowledge/
SOFT Skills:****

• Good verbal and written communication skills.
• Good attitude to learn new technology & solution.
• Systematic approach towards resolution of an issue.
• Good analytical, Diagnostic and Problem-Solving skills.
• Ability to work with a flexible schedule (including 24*7 shift).
• Have good team player.
• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain

LONGDESCRIPTION Section. 7 Of 9.
Section Title: Key Responsibilities

*Key Responsibilities*

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.