Customer Support Engineer

18 hours ago

Hyderabad, Telangana, India Nordic Semiconductor Full time

About the job

We are looking for an experienced Wi-Fi specialist who thrives on solving complex technical challenges and delivering exceptional customer support. You'll act as the go-to expert for troubleshooting and debugging Wi-Fi issues, leveraging tools like sniffers, debug logs, and lab testing to ensure seamless connectivity. Collaborating closely with internal R&D teams, you'll reproduce and resolve customer issues, build custom demos and applications, and manage code contributions through GitHub. With deep knowledge of WLAN standards, embedded systems, and low-level drivers, you'll play a critical role in shaping innovative networking solutions while working directly with customers and cutting-edge technologies.

Key responsibilities

this includes but are not limited to:

  • Understand customer requirements & issues and provide expert technical support in a timely manner

  • Triage issues via lab testing, sniffer and debug log analysis.

  • Work with internal R&D teams to reproduce, resolve customer issues and support their development need

  • Build Wi-Fi applications/demos as required using Wi-Fi and other networking & embedded modules with clearly documented user guide(s) via Github or other platform(s)

  • Compiling pull-requests, patches & configs to create custom branches/tags for customer evaluations

Key Qualifications and skills

  • Bachelor or Master of Science in Computer Engineering, Electrical Engineering, or a related field

  • 5-10 years of relevant hands-on experience in the Wi-Fi domain

  • Strong knowledge of WLAN technologies a/b/g/n/ac/ax/be), AAA (802.1x, RADIUS technologies)

  • Experience in debugging Wi-Fi issues via sniffer logs (wireshark or others), debug logs, instrumenting Wi-Fi codebase.

  • Experience working with customers and collaborating with internal teams

  • Experience in development and debug of embedded systems and an RTOS, ideally Zephyr

  • Familiarity with Wi-Fi embedded architecture including drivers, mac firmware, wpa supplicant, TCP/IP stack etc.

  • Knowledge of embedded build systems using Cmake, Kconfig etc

  • Familiarity with low level drivers like SPI/QSPI/SDIO/I2C and lab work involving Logic Analyzer, VSA/VSG, Scope will be an added advantage

Working for Nordic

Working at Nordic, you will be inspired and supported to develop yourself. Our teams enjoy a professional and informal working environment. We value and encourage the continuous development of skills and expertise to the highest levels. We are proud of our Norwegian heritage, our highly skilled international workforce, and our world-leading innovation.

We offer a variety of tasks and projects, and the possibility to work alongside some of the world's most renowned experts within their field. We encourage our employees to question the established and innovate while expecting professionalism, commitment, and the will to learn.   

Benefits

  • Competitive salary with short- and long-term incentive plan

  • Flexible working hours

  • Medical insurance

  • Family-friendly policies, insurances, and benefits

Practical details

  • Location: Hyderabad, India

  • Please note that this position might be subject to a background check.

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