REF66119T-Senior Analyst

2 weeks ago

Pune, Maharashtra, India WNS Global Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Company DescriptionJob Description
  • Understands application of the principles in the defined tasks related to order to cash process.
  • Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.
  • Collections & Cash Application
  • Voice calling
  • Dispute Management
  • Customers account
  • Cash Application
  • Account reconciliation
  • Dr and Cr clarity
  • Basic accounting knowledge
  • SAP knowledge Required
  • Customer Orientation
  • Ability to understand client expectations and requirements
  • Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution
  • Ability to maintain relationships with relevant line manager / counterparts / Stakeholders Accountability.
  • Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these
  • Collaboration & Teamwork: Understands and works towards the common goals of the organization rather than getting confined to own silo.
  • Resolves conflicts at his / her level; escalates if required.
  • Displays good collaborative spirit
  • Does not resist change management
  • Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.
  • Analytical Thinking & Problem Solving
  • Identifies anomalies, errors, and aberrations in output
  • Dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions
  • Proposes and supports implementation of process improvements
  • Communication skills
  • Participates actively in team meetings; articulates thoughts clearly
  • Listens with attention and builds own understanding
  • Demonstrates requisite verbal and written communication skills
QualificationsAdditional Information

WNS Global Services

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