Merchant Relationship Manager

22 hours ago

Dubai, India Xoxoday Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Description

Role and Purpose

As a Merchant Relationship Manager at Xoxoday, you will be responsible for acquiring, managing, and maintaining strong relationships with both merchants and clients. This role ensures seamless collaboration, optimizes merchant partnerships, enhances client satisfaction, and drives business growth through strategic relationship management and revenue optimization.

Key Responsibilities: Merchant Acquisition & Onboarding:
  • Generate leads, build a strong merchant portfolio, and establish long-term merchant relationships.
  • Conduct daily outreach to identify and onboard new merchants, expanding the business portfolio.
  • Negotiate commercial terms, contracts, and agreements to ensure favorable partnerships.
  • Oversee the seamless integration and onboarding process for merchants.
Relationship Management:
  • Serve as the primary point of contact for both merchants and clients, addressing their needs and concerns.
  • Foster strong, long-term relationships to enhance merchant and client satisfaction and retention.
  • Conduct regular business reviews and performance assessments with merchants and clients.
Revenue Growth & Performance Optimization:
  • Develop strategies to increase merchant engagement, transaction volumes, and client satisfaction.
  • Identify cross-selling and upselling opportunities to maximize business potential.
  • Monitor key performance metrics and provide insights for continuous improvement.
  • Prepare and effectively communicate the progress of weekly, monthly, and quarterly reports to internal and external stakeholders.
  • Establish and manage relationships with merchants, clients, and third-party partners, ensuring the achievement of key performance indicators (KPIs) that drive revenue generation.
  • Support additional tasks assigned by management to align with company priorities.
Market & Competitor Analysis:
  • Stay informed about market trends, competitor strategies, and industry shifts.
  • Provide feedback to internal teams to refine merchant and client offerings.
  • Work closely with marketing and product teams to develop market-driven solutions.
Operational & Compliance Support:
  • Ensure all merchants comply with regulatory and business requirements.
  • Collaborate with finance and operations teams to resolve merchant and client-related issues efficiently.
  • Handle escalations and troubleshoot problems with a focus on maintaining superior service levels.
  • Maintain superior customer service levels, ensure operational excellence, and provide strategic insights to enhance business performance.
Qualifications & Skills:
  • Education: Bachelors degree in business or a related field.
  • Industry Experience: Proven experience in Loyalty, Banking, or Financial Services, with preferred exposure to loyalty management.
  • Results-Driven & Analytical: Target-oriented, with strong analytical and problem-solving skills.
  • Merchant & Market Knowledge: Deep understanding of merchant services and acquisition across dining, entertainment, retail, wellness, leisure, and hospitality sectors.
  • Banking & Card Operations: Strong knowledge of banking processes, card services, and business operations.
  • Stakeholder Management: Ability to liaise, present, and collaborate with senior stakeholders in new and existing client organizations.
  • Communication & Influence: Excellent communication, interpersonal, and negotiation skills to drive strategic direction and influence decision-making.
  • Self-Management & Initiative: Highly motivated, proactive, and capable of managing tasks independently.
  • Cultural Awareness: Strong multi-cultural sensitivity and the ability to work effectively within international teams.
Location

Dubai

  • territory manager

    2 weeks ago

    Dubai, India Caterpillar Inc. Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Job Description Career Area: Sales: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...

  • Territory Account Manager

    1 week ago

    Dubai, India forcepoint Full time ₹ 80,000 - ₹ 1,20,000 per year

    Job Description Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoints all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20 years in business. 2.7k employees. 150 countries. 11k...

  • Key Account Manager

    2 weeks ago

    Dubai, India AL-FUTTAIM GROUP Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Job Description Key Account Manager | Al-Futtaim Automotive | Trading Enterprises Date: 20 Jun 2025Location: AECompany: Al Futtaim Private Company LLCJob Requisition ID: 170259 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai,...

  • business development manager

    2 weeks ago

    Dubai, India Caterpillar Inc. Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Job Description Career Area: Sales: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...

  • Emiratization Manager

    7 days ago

    Dubai, India AL-FUTTAIM GROUP Full time ₹ 60,000 - ₹ 1,20,000 per year

    Job Description : Emiratization Manager | Retail Date: 24 Oct 2025Location: AECompany: Al Futtaim Private Company LLCJob Requisition ID: 173354 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured...

  • Mall Manager

    6 days ago

    Dubai, India AL-FUTTAIM GROUP Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Job Description : Mall Manager - Festival Plaza | Real Estate | Asset Management Date: 3 Oct 2025Location: Dubai, AECompany: Al Futtaim Private Company LLCJob Requisition ID: 172797 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in...

  • Mall Manager

    23 hours ago

    Dubai, India AL-FUTTAIM GROUP Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description Mall Manager Date: 3 Oct 2025Location: Dubai, AECompany: Al Futtaim Private Company LLCJob Requisition ID: 172797 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five...

  • Senior Development Manager

    2 weeks ago

    Dubai, India AL-FUTTAIM GROUP Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description Senior Development Manager | Real Estate | Automotive Properties Date: 23 Aug 2025Location: Dubai, AECompany: Al Futtaim Private Company LLCJob Requisition ID: 171546 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in...

  • Senior Procurement Manager

    5 days ago

    Dubai, India AL-FUTTAIM GROUP Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Description Senior Procurement Manager - Logistics | Group Procurement | Corporate Services Date: 28 Oct 2025Location: Dubai, AECompany: Al Futtaim Private Company LLCJob Requisition ID: 173412 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses...

  • Senior Program Manager

    2 weeks ago

    Dubai, India Hallmark Search Partners Full time

    Role: Senior Program Manager - ResiliencyType: Full-TimeExperience: 17+ YearsIndustry: Banking & Financial ServicesAbout the RoleWe're looking for a seasoned professional to lead the bank's Data Centre (DC) and Disaster Recovery (DR) strategy. The Senior Program Manager - Resiliency will be responsible for ensuring operational continuity,...