Senior Analyst

2 weeks ago

Gurgaon, Haryana, India Personiv Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description
Scope:

Associate will be responsible for attending inbound calls from prospective customers and provide them information on client's products and convince them to buy the product over the phone.

Responsibilities:

  • Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers
  • Should be able to update the customer's expectation/queries for buying the product
  • Ability to meet/exceed all revenue goals on a consistent basis Skilled at sales in "consultative" environment.
  • Ensuring timely and professional responses to all queries received about the product
  • Disposing the call outcome correctly every time
  • Research and compilation of answers for informational requests from customers.
  • Managing performance against benchmarks set internally as well as customer.
  • Working within process scope boundaries.
  • Participate in huddle sessions, share best practices.
  • Working in close tandem with Asst. Mgrs, SME's & QA's on the process for an excellent team and process performance
  • Maintaining and excelling the Customer Service Survey Scores

Requirements

  • 12– 36 months experience in an International outbound sales campaign through Phone.
  • Should be open to work in graveyard shifts.
  • Experience in inbound sales programs preferred.
  • Excellent English verbal communication skills
  • Excellent Computer Skills to capture data correctly
  • Handle customer objections / obstacles & collect information
  • Basic computer knowledge- MS Office familiarity with the internet environment
  • Willingness to work 24X7 basis pre-published schedules.
  • Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TV's
  • Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc.

Key Core Competencies:

  • Customer service Aptitude: Displaying the customer service aptitude by cooperating with the customer and understanding his needs and providing the best product/solution possible with patience and assertiveness. 2. Team work: Highly flexible and willing to help when and where needed. 3. Quality Focus: Quality focused & attentive to detail and analytical ability.

Shifts- Graveyard (Window-11pm- 9am)

Week Offs- Saturday/Sunday( May be subject to change as per business requirement

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