International BPO

2 days ago

Chandigarh Kharar Mohali, India Kabalikrut Group Full time

Hiring for International BPO : Female Required

Location: Mohali

Salary: Up to LPA (Negotiable based on experience)

Experience: 1 Years (International Calling )

*****TO APPLY:******

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About the Role:

Responsible for handling inbound customer interactions via voice, email and chats ensuring efficient resolution and maintain high levels of customer satisfaction , process adherence and SLA compliance.

Selection Criteria:

  • Minimum 1 yr of experience in BPO / contact support experience
  • Fluent in English language
  • Graduate Degree is mandatory
  • Prior experience in international / domestic inbound process preferred.
  • Must pass background verification and documentation compliance.
  • Must have experience letter as per required Experience
  • Joining Date is Last week of jan 2026
  • Shift : Rotational , including weekends
  • Both Side cab avl

Key Responsibilities:

  • Manage inbound interactions efficiently across phone , email & chat
  • Address customer queries and complaints with empathy and accuracy.
  • Maintain up to date knowledge of products , processes and tools
  • Ensure data entry and customer interaction records in CRM system
  • Escalate complex cases to the next level of support following escalation protocols

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