Senior Manager
24 hours ago
Basic Function
- In-depth understanding of end-to-end accounts receivable process
- Excellent knowledge of cash applications, bank reconciliation and payment requests
- Expertise in cash receipting, debtor management and query management
- Time and priority management – manage multiple deadlines in a fast-paced environment
- Ensure all payments are accounted for and correctly posted by reconciling the accounts receivable ledger
- Manage and streamline the billing and collections processes to ensure timely collection of payments
- Proactively manage a portfolio of complex, medium-to-high value clients, ensuring the timely negotiation, collection and settlement of overdue invoices.
- Ensuring a high standard of & accurate customer payments reconciliation, investigation of debt issues taking necessary actions to maximize debt collection within budgeted costs and agreed service standards.
- Diligently investigate unpaid invoices with the overriding aim of reducing debt and the risk of possible bad debt exposure to the business
- Reduction in debt in accordance with departmental and individual objectives by implementing excellent methods of credit control.
- Finding the most efficient and effective method of collection / resolution, utilizing waiver /write off within authority.
- Provide excellent service to clients to ensure we are seen as the most admired partner with which to do business.
- The impact to the business, which could be both regulatory, financial and deteriorating situations, needs to be addressed immediately by engaging with senior management within the business.
- Responding to the clients with comprehensive answers to their queries through phone calls, emails and letters. This can involve creating new solutions to complex problems
Performance Parameters
- Provide excellent service to varied internal & external stakeholders within agreed service level agreements where applicable.
- Provide a timely and accurate MI covering accountabilities and objectives.
- Team objectives and accomplishment of assigned goals
Primary Interactions
Internal
- Sr Manager/ AVP, for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance
- On Shore manager for the purpose of handling process related issues, queries and escalated transactions
External
- Client operations team, trainers and SMEs for the purpose of reporting developing and updating training curriculum, provide feedback on training and discussing specific action plans
- Escalation teams at the client end for the purpose of seeking clarifications & answering queries
- Onshore Team Manager and SMEs for daily planning of work and execution of deliverables
Work Experience & Other Requirements
- B. Com / M. Com / Degree in Accounting or Finance with strong practical experience in reporting for more than years
- Proven work experience as an Accounts Receivable Manager
- Excellent analytical skills, familiarity with accounting software, and advanced formulas in MS Excel
- Strong problem-solving attitude, confidentiality, and team management skills
Excellent communication skills
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