Subject Matter Expert

12 hours ago

Pune, Maharashtra, India Airtel Full time ₹ 12,00,000 - ₹ 24,00,000 per year

SME

  • Responsible for fault repair, S2S activities for airtel broadband customers for the Circle
  • Responsible for KPI delivery as per target & action for continues improvement
  • Responsible for identification of improvement areas for the circle & define corrective actions
  • Responsible for quality of fault repair /workmanship in the circle
  • Responsible for continuous improvement in customer experience
  • Responsible for process & SoP adherence
  • Responsible for reduce OPEX expenditure & Cost efficiencies as per AoP
  • S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams.
  • Optimum use of resources with planned productivity
  • Responsible for timely material consumption
  • Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster
  • Improvement of audit score for the circle
  • Anticipate risks on services & take proactive action to ensure customer satisfaction
  • Partner Management : FR - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.
  • Timely NFA / PR/PO for material & services
  • Work closely with all stakeholders to ensure smooth operations.
  • Recommend process improvement to enhance customer experience
  • Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
  • Up keeping of broadband network (Cable – Copper & ODN) and Network elements for circle/Cluster
  • Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat Reopen)
  • In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters.
  • Regular monitoring of fault repair performance, analyze customer faults for corrective actions
  • Monitor individual performance at engineers, TL & ZI wise performance.
  • Responsible for reduction in open SR & SRs outside SLA. Track reason for outside SLA cases & corrective actions
  • Gate meeting at defined frequency
  • Visits as per defined norms
  • Marquee permissions
  • Proactive corrections
  • New process implementation

Our Culture Code
All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have
  • BE / B Tech – ECE – with more than 8 yrs Or Diploma – ECE with more than 10 yrs of relevant work experience
  • In depth knowledge of broadband/FTTH, WiFi network & CPEs
  • Excellent analytical skills
  • Innovative
  • Collaborative Relation Skills
  • Vendor Management
  • Resource Optimization
  • Good management and leadership skills.
  • Self-Motivated and positive attitude person.
  • Proactive and result oriented.
  • Driving quality management.
  • Team Player.
  • Decision maker.
  • Lead & Manage Change, Process Orientation & strong Customer Focus
  • Excellent Negotiation, Customer Interfacing skills.
  • Effective communication/interpersonal skills
Experience LevelSenior Level

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