Call Center Fresh/Exp International Domestic
3 days ago
Roles and Responsibilities
International Domestic Call Centre Email/Chat/Voice
About the Role
We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority.
Responsibilities
- Manage inbound calls, chats, and emails.
- Manage tickets and update customer information in the database during and after each call.
- Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Act as a liaison between the delivery team, customers, and vendors.
- Engage in problem-solving and process improvement.
- Develop strategies to ensure judicial usage of resources and timely delivery.
- Manage KYC and documentation of customers for smooth order processing.
. NO target based calling
Desired Candidate Profile
Domestic and International call Centre
WhatsApp number
No Fees Call
Age Limit 18 to 32
12th or Graduate any degree or diploma can apply
Perks and Benefits
Salary 15000 to 35000 and incentive 1 lakh
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