Window Server Administrator

Role & responsibilities

Looking for Immediate joiner with Good Communication.

Job Description

Advanced Troubleshooting: L2 support engineers are responsible for diagnosing and resolving technical issues that are beyond the scope of basic troubleshooting.

Escalation Management: They handle escalated tickets from L1 support, ensuring timely resolution or escalating to L3 support when needed.

Documentation: Maintaining detailed documentation of troubleshooting steps, solutions, and knowledge base articles.

Collaboration: Working with other teams (L1, L3, development) to resolve complex issues.

Process Improvement: Contributing to the development and improvement of support processes and procedures.

Training and Mentoring: Potentially providing guidance and training to L1 support staff.

Customer Communication: Communicating with customers to provide updates and resolve issues.

Key Skills:

Advanced Technical Knowledge: In-depth understanding of systems, software, and hardware relevant to the specific role (e.g., operating systems, networking, applications).

Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve complex issues.

Communication Skills: Excellent written and verbal communication skills for collaborating with teams and customers.

Time Management: Ability to manage multiple tasks and prioritize effectively.

Customer Service Skills: Providing excellent customer service while resolving technical issues.

Documentation Skills: Ability to create and maintain clear and concise documentation

Key Responsibilities:

Lead the end-to-end Windows 11 & Server migration process, including assessment, planning,

testing, deployment, and post-migration support.

Serve as the top escalation point for Windows Server and Windows 10/11 support incidents.

Administer, troubleshoot, and optimize Windows Server 2016/2019/2022 environments,

including Active Directory, DNS, DHCP, Group Policy, and Certificate Services.

Evaluate current hardware and software compatibility with Windows 11. Coordinate with asset

management teams for hardware upgrades or replacements if necessary.

Work with application owners to test and validate applications for compatibility.

Plan, coordinate, and execute Windows 11 migration across enterprise environments using

SCCM and Ivanti EPM.

Create, maintain, and troubleshoot task sequences, OS deployment packages, and driver

updates in SCCM.

Utilize Ivanti to manage endpoint configuration, software deployment, patch management, and

reporting.

Develop automation scripts (PowerShell, Batch) for system management and deployment

activities.

Ensure systems are compliant with security policies, standards, and best practices.

Monitor server and desktop infrastructure performance, troubleshoot issues, and recommend

enhancements.

Collaborate with other infrastructure teams (network, security, service desk) to resolve

cross-platform issues.

Maintain detailed documentation for system configurations, standard operating procedures

(SOPs), and deployment processes.

Provide technical mentorship to L1 and L2 support teams.

Required Skills and Qualifications:

2-4 years of hands-on experience in Windows Server administration and desktop OS support.

Proven experience with Windows 10/11 enterprise migration projects.

Advanced expertise with SCCM: application packaging, deployment, OS imaging, patch

management, and reporting.

Solid experience with Ivanti Endpoint Manager (EPM) and Ivanti Patch Management.

Strong troubleshooting and performance tuning skills in both server and client environments.

Expertise in Active Directory administration, including Group Policy design and troubleshooting.

Good understanding of Windows security hardening, vulnerability management, and compliance

standards.

Familiarity with ITIL framework and incident/problem/change management practices.

Preferred candidate profile