Call Center Quality Analyst I

GENERAL DUTIES & RESPONSIBILITIES• Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.• Ensures professional and courteous customer support services are...

GENERAL DUTIES & RESPONSIBILITIES• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of...

Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the...

GENERAL DUTIES & RESPONSIBILITIES• Reviews, analyzes, and interprets correspondence related to account maintenance.• Ensures loan applications comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements (Loan Operations Analyst).• Performs quality control on new and existing loans using...

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.What you will be doing:•...

Job DescriptionMonitor transactions for potential fraudulent activity to minimize financial losses to merchants, client banks and FIS due to fraud schemes. Experienced support role. Moderate skills with high level of proficiency. Performs fraud support processing, and handles calls with cardholders and/or financial institutions regarding potential fraud....

Job Posting Description Are you ready to write your next chapter?Make your mark at one of the biggest names in payments. We're looking for a Finance Shared Services Analyst I to join our ever-evolving Stat reporting team and help us unleash the potential of every business.What you'll own as – Finance Shared Services Analyst IPreparation of annual...

General Summary:The Principal Storage Cloud Engineer I is responsible for working within a cross-functional global team to design, test, expand, implement, monitor, and document storage cloud services in the product. This role will drive improvement projects around deployment, security, and performance while supporting basic engineering tasks including...

Proud to share LSEG in the India is Great Place to Work certified (Jun '25 – Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Bengaluru, India | Where We Work | LSEGProficiency in speaking, writing, and translating Arabic language is required and is responsible to cover the Gulf markets.Propose & deliver...

Integration Ops AnalystThe Integration Operations Analyst is responsible for managing and supporting the integration of various systems and applications within the organization. The analyst will work closely with cross-functional teams to identify integration needs, troubleshoot issues, and optimize processes to ensure seamless data flow between systems.Key...