Tech Lead, Application Support

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Job Title

What does a successful Application Specialist- Professional do?

The Production Support Engineer is responsible for ensuring the smooth operation, stability, availability and performance of production systems. Need to validate and ensure the integrity of production systems on a day-to-day basis to ensure uninterrupted services and SLAs are met. The role involves troubleshooting issues, implementing fixes, monitoring system health, and providing timely resolutions to ensure business continuity and focuses on the complex and large software systems that make up the core systems for the organization. Should be capable of Responding promptly to incidents, troubleshoot problems, and provide resolutions or workarounds and Collaborate with internal teams and vendors to resolve complex issues. Need to serve as the primary point of contact for end-users reporting production issues.

What you will do:

• Analyze and resolve technical and application problems. Investigate recurring issues, conduct root cause analyses, and implement permanent solutions.
• Participate in incident calls, troubleshoot the issue and provide faster resolution
• Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.  When fallback occurs, perform postmortems to identify root cause (RCA).
• Maintain the certification, Disaster Recovery and Production Environment with regards to upkeep of application functionality. 
• Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure. Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement.
• Prepare any necessary technical / process documentation.
• Works with Change Management/ Release Managers on the evaluation of change events and in planning items for production deployment Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback. 
• Automation of routine manual work, Process and productivity improvements

What you will need to have:

• 4 to 10 years of IT experience with background in development or operations support with hands-on using Tandem.
• Very good knowledge and working experience in Tandem Architecture, File system, FUP, ENSCRIBE, PATHWAY, SCUP, TCP, TACL, Net batch processing and disaster recovery
• Hands on experience in Unix/ Linux
• Must have full life-cycle support experience in a large financial services firm, preferably in Card Services and/or banking.
• Very good experience in Diagnostic and triaging of issues
• Strong experience in Nonstop SQL database
• Strong Switch experience (BASE24 or CONNEX or any proprietary switch)
• Strong knowledge in Cards and Payments domain
• Strong Knowledge in monitoring tools (Moog soft, Splunk, Dynatrace).
• Excellent communication with ability to manage onshore-offshore and various stake holders and status reporting
• Willing to work on day shifts with overlapping of hours with onshore and weekend on-call support

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.