Process Expert

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what's possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let's sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role:

Responsible for developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales Team/other functions in service centers (GSC) to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.

• Customer NPS ·
• Contract Compliance
• Invoice quality ·
• Sales support task and commercial activities
• Contract management
• Sales Outstanding's ·
• Customer Performance
• Client Managers ·
• Product managers ·
• GSC Execution teams ·
• Finance (invoice quality, dunning, etc.)

·You will be Responsible for :

• Ensuring Client Managers are supported through standard channels and building long-term, trusted relationships with customers to help them realize full value from their investment with Maersk.

• Continually assessing customer progress toward stated goals and driving expected results in adoption, usage, business value, friction reduction, and overall relationship health.

• Quickly resolving customer challenges by leveraging resources from across the organization as needed.

• Managing the CAT allocation process and coordinating with customers to ensure delivery on commitments.

• Managing ocean and logistics contract renewals and tender handling by utilizing internal resources effectively.

• Ensuring timely contract renewals and effective contract management.

• Working closely with frontline sales teams on account planning, goal setting, and marketing strategies.

• Communicating service or rate changes to assigned accounts.

• Carrying out various sales support tasks and commercial activities from start to finish.

Qualifications:

• Bachelor's Degree in Business or related industry preferred ·
• Minimum 2 years of experience in Sales Support/Customer Support within similar area of expertise ·
• Account management execution/building customer relationships.
• Commercial knowledge. ·
• Excellent communication skills. · Understanding how it solves different customer pains. ·
• Must be proficient in MS Office programs such as Excel, Word, and Outlook

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.

• Opportunity: Unlock professional and personal growth through diverse career pathways.

• Innovation: Work with a team that embraces technology and continuous improvement.

• Global Exposure: Collaborate across geographies and cultures.

• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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