ServiceNow Leads/Architects

1 week ago

India Amrit Consultancy Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Responsibilities & Activities:
  • Design, develop, and implement solutions using ServiceNow platform capabilities.  
  • Collaborate with multi-functional teams to gather and understand business requirements.  
  • Customize and configure ServiceNow applications based on business needs.  
  • Develop and maintain ServiceNow workflows, forms, scripts, and reports.  
  • Provide technical expertise and support for ServiceNow implementations.  
Experience & Competency:
  • 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.  
  • Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.  
  • Experience in Observability is a plus.  
  • Experience in configuring ServiceNow workflows and forms.  
  • Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.  
  • Experience with User Management including groups, users, roles, ACLs, etc.  
  • Excellent problem-solving and communication skills.  
  • Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.  


    Key Responsibilities
  • Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.  
  • Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.  
  • Participate in user acceptance testing (UAT) and assist with data migration activities.  
  • Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)..  
  Additional Skills:
  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). 
  • Strong understanding of IT service management (ITSM) principles is a plus. 
  • Basic understanding of scripting languages (e.g., JavaScript) is beneficial. 
  • Excellent analytical and problem-solving skills. 
  • Strong communication, collaboration, and interpersonal skills. 
  • Ability to learn quickly and adapt to new technologies. 
  • Eagerness to learn and contribute to a fast-paced environment. 
  Integration:
  • Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.  
  • Establish and maintain data integrations to ensure accuracy and consistency.  
  • Generate and analyze reports related to Discovery, Service Mapping, and Event Management.  
    Ensure the organization is prepared for audits and regulatory inspections.  

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