Customer Service Agent

4 days ago

Hyderabad Secunderabad Telangana, India DAZN Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Job Description

Role & responsibilities

  • Build your customer service skills by being a first point of contact for DAZN customers
  • Complete our customer service training programme
  • Gain broader business experience by working with multiple global teams
  • Work on DAZNs customer retention strategy
  • Provide valuable feedback to improve the customer experience
  • Build data and performance skills by ensuring KPI and SLA adherence
  • Be part of an inclusive and dynamic customer service team
  • Own customer issues

Preferred candidate profile

  • Business level English (C1)
  • Previous work experience in a customer service environment
  • Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc
  • Strong focus on quality and ambition to deliver world class customer service experience for sports fans
  • Ability to troubleshoot customer queries such as streaming, payment and technical issues
  • Teamwork and willingness to adapt to DAZN processes
  • Excellent oral and written communication skills Even better if you have:
  • Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team
  • Previous experience using Zendesk
  • An interest in global sports

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