Telesales Agent

Job Title: Telesales Executive / Telesales RepresentativeJob Summary

The Telesales Executive is responsible for generating sales through outbound and inbound calls, promoting company products or services, understanding customer needs, and closing sales while maintaining high customer satisfaction.

Key Responsibilities

• Make outbound calls to prospective customers from provided leads or databases
• Receive and handle inbound calls related to product/service inquiries
• Explain product features, benefits, and pricing clearly to customers
• Identify customer needs and recommend suitable solutions
• Achieve daily, weekly, and monthly sales targets
• Maintain accurate records of customer interactions and sales in CRM systems
• Follow up with interested customers to close sales
• Handle customer objections and resolve basic queries professionally
• Ensure compliance with company policies and call quality standards

Required Skills & Qualifications

• Good communication and interpersonal skills
• Persuasive and confident phone etiquette
• Ability to handle rejection and work under pressure
• Basic computer knowledge and CRM familiarity
• Fluency in English and/or regional languages
• Minimum qualification: 10+2 / Graduate (preferred)
• Prior telesales or call center experience is an advantage

Key Competencies

• Customer-focused approach
• Strong negotiation and closing skills
• Result-oriented mindset
• Time management and multitasking ability

Work Environment

• Office-based / Work-from-home (depending on company policy)
• Rotational shifts / Day shifts
• Target-driven performance culture

Compensation & Benefits

• Fixed salary + performance-based incentives
• Training and career growth opportunities
• Employee engagement programs

Job Types: Full-time, Permanent

Pay: ₹5, ₹27,925.75 per month

Benefits:

• Commuter assistance
• Internet reimbursement
• Paid sick time

Work Location: In person