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Security Operations Center Manager

2 weeks ago

Delhi Gurugram NCR Noida, India Oculus IT Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Role & responsibilities

We are seeking a highly motivated and experienced Security Operations Center (SOC) Manager to lead our 24x7 security operations team. The ideal candidate will possess a strong background in security operations, excellent leadership skills, and a proven ability to manage complex projects and deliver exceptional service. This role requires a focus on detail, a proactive approach to problem-solving, and the ability to maintain a high-performing, customer-centric team.

Responsibilities:

  • Team Leadership and Management:

  • Manage and lead a 24x7 SOC team, ensuring optimal staffing levels and shift coverage.

  • Recruit, train, and mentor SOC analysts and engineers, fostering a culture of continuous learning and professional development.
  • Conduct regular performance evaluations, provide constructive feedback, and implement performance improvement plans as needed.
  • Motivate and inspire team members, boosting morale and creating a positive work environment.

  • Handle escalated incidents and provide guidance to the team during critical situations.

  • Operational Management:

  • Oversee the daily operations of the SOC, ensuring timely and effective incident detection, analysis, and response.

  • Develop and maintain SOC policies, procedures, and workflows, ensuring adherence to industry best practices and compliance requirements.
  • Monitor and analyze SOC metrics, identifying trends and areas for improvement.
  • Manage and prioritize security incidents, ensuring efficient resolution and minimizing impact to the organization.

  • Ensure the SOC meets or exceeds service level agreements (SLAs) and key performance indicators (KPIs).

  • Project and Task Management:

  • Plan, execute, and manage security operations projects, ensuring on-time and within-budget delivery.

  • Prioritize tasks and manage workload effectively, ensuring the team meets deadlines and objectives.
  • Develop and maintain project documentation, including project plans, status reports, and lessons learned.

  • Coordinate with other IT teams and stakeholders to ensure seamless integration of security operations.

  • Customer Satisfaction and Service Delivery:

  • Ensure the SOC delivers high-quality service and maintains excellent customer satisfaction.

  • Develop and maintain strong relationships with internal and external stakeholders.
  • Proactively identify and address customer needs and concerns.

  • Communicate effectively with stakeholders, providing regular updates on security incidents and operations.

  • Attention to Detail and Reporting:

  • Maintain meticulous records of security incidents, investigations, and actions taken.

  • Generate regular reports on SOC performance, including incident metrics, trends, and recommendations.
  • Ensure accuracy and completeness of all SOC documentation.

Qualifications:

  • Bachelor's degree in computer science, Information Security, or a related field (or equivalent experience).
  • Minimum of 10 years of experience in Network, Cybersecurity & operations, with at least 3 years in a management role.
  • Strong understanding of security concepts, technologies, and best practices.
  • Proven ability to lead and motivate a team in a 24x7 environment.
  • Excellent project management and task management skills.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively under pressure and in a fast-paced environment.
  • Relevant certifications (e.g., CISM, PMP, ITIL, Security+, GSOM & relevant technical certifications) are highly desirable.
  • Experience with SIEM, SOAR, and other security tools.

Skills:

  • Leadership
  • Team Management
  • Project Management
  • Incident Response
  • Security Analysis
  • SIEM/SOAR
  • Communication
  • Problem-Solving
  • Attention to Detail
  • Customer Service.

Preferred candidate profile