16436 IT Infrastructure Architect – Storage

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Job Description
Location: Bangalore
Department: Information Technology
Reports to: Senior Director- Applications and Systems
Years of Experience - 12+ Years
Position Summary
We are seeking a seasoned IT Infrastructure Architect to lead the design, deployment, optimization, and governance of enterprise IT infrastructure and cloud environments. The ideal candidate will possess deep expertise across data center operations, Storage technologies, Backup Infrastructure, DR, cloud architecture (AWS, Azure, GCP), cybersecurity, network and system design, and IT governance frameworks. This role demands strong leadership, project management acumen, and the ability to align technology with business objectives.

Key Responsibilities

• Design and maintain scalable, resilient, and secure IT infrastructure Storage, DR and Backup solutions (on-premises, hybrid, and multi-cloud).

Primary Responsibilities
Solution Architecture & Design

• Analyze business and technical requirements to design scalable, secure, and high-performing storage architectures.
• Select appropriate storage technologies (SAN, NAS, object storage, hybrid/cloud-based storage) based on workload characteristics and performance needs.
• Design disaster recovery (DR), backup, and high availability (HA) solutions aligned with organizational SLAs and RPO/RTO requirements.
• Architect backup solutions that ensure reliable data protection for production systems and critical business data.
• Develop architecture diagrams, data flow models, and technical documentation for storage, backup, and disaster recovery strategies.

Implementation & Deployment

• Lead the deployment of storage infrastructure, including installation, configuration, and integration with compute, network, and cloud environments.
• Implement backup solutions (e.g., Veeam, Netbackup) for comprehensive data protection across on-premises and cloud environments.
• Deploy disaster recovery solutions, ensuring quick and efficient recovery of critical systems in the event of failure.
• Automate provisioning, configuration, backup schedules, and monitoring tasks using scripting and infrastructure-as-code (IaC) tools.
• Migrate data from legacy systems to modern storage platforms with minimal disruption, while maintaining backup integrity.
• Collaborate with DevOps, infrastructure, and application teams to ensure seamless deployment and DR testing.

Maintenance & Operations

• Monitor storage and backup system performance, usage, and capacity to ensure optimal operation.
• Perform regular system updates, firmware upgrades, patching, and health checks for both storage and backup systems.
• Troubleshoot and resolve storage, backup, and disaster recovery-related incidents, failures, and performance bottlenecks.
• Perform regular backup verification to ensure data integrity and restore readiness.
• Maintain comprehensive backup and disaster recovery documentation, including test logs and recovery procedures.

Security & Compliance

• Implement security best practices for data at rest and in transit, including encryption and access controls for storage and backup systems.
• Ensure storage, backup, and disaster recovery solutions comply with relevant industry standards and data protection regulations (e.g., GDPR, HIPAA).
• Conduct regular audits and participate in security and DR plan reviews to ensure compliance with internal and external requirements.

Capacity Planning & Performance Tuning

• Forecast future storage and backup needs based on growth trends, disaster recovery requirements, and business plans.
• Optimize storage allocation, backup retention policies, and recovery workflows.
• Review and enhance backup schedules to ensure minimal data loss in the event of a failure or disaster.
• Provide recommendations for storage and backup system upgrades and enhancements.

Backup & Disaster Recovery (DR) Planning & Testing

• Design, implement, and maintain disaster recovery (DR) plans to ensure business continuity in case of catastrophic events.
• Regularly test and validate disaster recovery procedures, including data failover, failback, and system restoration, to ensure reliability.
• Implement and manage off-site and cloud-based backups for DR readiness.
• Establish backup retention policies that balance cost, compliance, and recovery needs.
• Lead post-mortem analysis and continuous improvement initiatives after any backup or disaster recovery event.

Collaboration & Support

• Provide Tier 3 support for escalated storage, backup, and DR-related issues and assist IT support teams in resolving incidents.
• Work with vendors and third-party support teams to manage hardware/software issues, renewals, and service-level agreements (SLAs) for storage, backup, and DR solutions.
• Participate in cross-functional meetings to align storage, backup, and DR strategies with enterprise architecture, IT roadmaps, and business continuity plans.

Collaborate with cross-functional teams including development, DevOps, and business leaders to align infrastructure with business goals.

• Manage vendor relationships, SLA performance, and compliance with procurement and governance policies.
• Security & Compliance
• Drive implementation of cybersecurity controls, including endpoint protection (EDR/XDR), firewalls, DLP, ZTNA, and compliance tools (ISO 27001, ISO 20000, HIPAA, PCI).
• Conduct risk assessments and ensure business continuity through BCP/DRP strategies.

Documentation & Knowledge Management

• Prepare and maintain high-level and low-level design documentation (HLD/LLD), SOPs, and runbooks.
• Create and publish knowledge base (KB) articles in platforms like ServiceNow for support teams.

Process Excellence & Automation

• Drive ITSM adoption (Incident, Problem, Change, Availability, Knowledge Management).
• Lead automation and optimization initiatives using tools like Python, Power Automate, Azure DevOps.

Qualifications
Education: Bachelor's Degree

Certifications

• Pure Storage Certified Data Storage Associate (formerly, Global Enablement) and Pure Storage Architect Professional.
• Dell EMC Associate – Information Storage and Management (DCA-ISM).
• NetApp Certified Data Administrator (NCDA) on ONTAP, Certified Hybrid Cloud Specialist (NHCS).
• CompTIA Storage+.
• Microsoft Certified: Azure Solutions Architect Expert
• AWS Certified Solutions Architect

Key Skills & Competencies

• 13+ years in IT Infrastructure, Datacenter, Networking, and Cloud Architecture
• Proven experience in digital transformation, cloud migration (AWS/Azure), and virtualization
• Strong cybersecurity and compliance domain knowledge
• Excellent leadership, communication, and stakeholder management skills
• Deep experience with CRM, UC, Contact Center, and enterprise productivity platforms

Preferred Attributes

• Hands-on experience with Infrastructure implementation in infrastructure monitoring
• Ability to engage with CXO-level stakeholders and articulate strategic technology solutions
• Strong vendor and budget management experience
• Experience leading ISO/ITIL-based governance frameworks across global/regional operations

Committed to diversity and inclusion
At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.