Data Operation Analyst

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we're only just getting started: Healthcare's watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare

About the Role

We are looking for a Data Operations Analyst that will be responsible for debugging and improving key performance metrics within the Athelas Ambient Customer Support process. The ideal candidate will have a strong background in critical thinking, data analysis, and a strong understanding of U.S healthcare revenue cycles.

What You'll Do:

• Data Verification:

  • Validate that revenue transaction reports are accurately ingested from EHR systems.

  • Perform detailed data comparisons between source EHR data and ingested data

• Quality Assurance Testing:

  • Develop and execute test plans, test cases, and test scripts for data ingestion processes.

  • Identify, document, and track data discrepancies and defects.

• Mathematical Analysis:

  • Apply basic mathematical principles to assess data accuracy and financial calculations.

  • Ensure numerical data integrity in financial reports and transactions.

• Process Improvement:

  • Collaborate with the development team to improve data ingestion processes.

  • Recommend enhancements to QA methodologies and tools.

• Documentation:

  • Maintain comprehensive documentation of QA activities, test results, data mappings, and mathematical calculations.

  • Prepare reports summarising QA findings and present them to stakeholders.

• Cross-Functional Collaboration:

  • Work closely with IT, finance, and operations teams to ensure data integrity.

  • Participate in meetings to discuss QA results and coordinate remediation efforts.

• Compliance and Standards:

  • Ensure all data handling complies with HIPAA and other regulatory requirements.

  • Stay updated on industry best practices related to data quality and EHR systems.

What You Have:

• Bachelor's degree in Information Systems, Computer Science, Mathematics, Healthcare Informatics, or related field.

• Minimum of 1 year of experience in quality assurance or data analysis.

• Familiarity with healthcare revenue cycle and financial reporting. Understanding of healthcare compliance standards and regulations.

• Advanced proficiency in Microsoft Excel, including advanced functions like VLOOKUP, pivot tables, macros, and data analysis tools. Experience with complex data modeling and automation is a huge plus

• Experience with data visualization tools (e.g., Tableau, Power BI).

• Strong mathematical, statistical, and analytical skills to handle financial data.

• Experience with automated testing frameworks, QA tools and methodologies

• Effectively communicate complex data insights to diverse stakeholders in a clear, understandable, and actionable way.

• Possess experience with databases, including proficiency in SQL skills, and demonstrate the ability to research and manipulate complex, large datasets.

• Willing to work in India Night Shifts – (US Day shift EST to PST time zones)

Why you'll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we're doing mission-driven work to transform the country's largest sector.

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We've achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in , or Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.