ServiceNow Architect/Consultant

2 days ago

Greater Kolkata Area, India Quarks Full time US$ 90,000 - US$ 1,20,000 per year

Job Title : ServiceNow Architect / Consultant
Experience : 6 to 20 years
Location : Remote
Employment Type : Full-time
Job Summary
We are looking for a skilled ServiceNow Developer with 620 years of experience, specializing in
Strategic Portfolio Management (SPM), Enterprise Architecture (EA), IT Business Management (ITBM), and Application Portfolio Management (APM).
The ideal candidate should have hands-on experience in designing, developing, and implementing solutions on the ServiceNow platform, with a focus on delivering business value through process automation and service integration.

Key Responsibilities

  • Design, develop, and implement ServiceNow solutions focusing on SPM, EA, ITBM, and APM modules.
  • Collaborate with stakeholders to gather and analyze business requirements.
  • Customize existing applications and develop new modules using ServiceNow best practices.
  • Create and manage dashboards, reports, and performance analytics within the platform.
  • Ensure platform integrity through effective change management, testing, and documentation.
  • Integrate ServiceNow with other enterprise systems using REST/SOAP APIs and MID servers.
  • Provide support for platform upgrades, patches, and performance tuning.
  • Work with cross-functional teams to improve process efficiency and user experience.

Required Skills & Qualifications

  • 6 to 20 years of experience in ServiceNow development and configuration.
  • Strong expertise in SPM (formerly ITBM), EA, APM, and related modules.
  • Solid understanding of the ServiceNow platform architecture and capabilities.
  • Experience with scripting (JavaScript, Glide), UI policies, business rules, workflows, and flow designer.
  • Hands-on experience with REST/SOAP APIs and system integrations.
  • ServiceNow certifications such as CSA, CIS-ITBM, or CIS-SPM are a plus.
  • Strong problem-solving and communication skills.

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